Air travel in a COVID-19 world: Commercial airline passengers’ health concerns and attitudes towards infection prevention and disease control measures

Sotomayor-Castillo, Cristina; Radford, Kaitlyn; Li, Cecilia; Nahidi, Shizar; Shaban, Ramon Z.

doi:10.1016/j.idh.2020.11.002

Cited by 41 publications

(34 citation statements)

References 20 publications

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“… Dzisi and Dei (2020) examined the compliance to the policy on facemasks in public transportation, suggesting willingness to comply to the social distancing guidelines while the facemask policy was followed only partially. Only one study examined airline passengers’ health concerns and attitudes toward protective measures in COVID-19 ( Sotomayor-Castillo et al, 2021 ). One of the findings related to mask use suggested that, compared to the use of sanitary measures, fewer respondents were willing to wear a mask even it was provided by their preferred airline.…”

Section: Literature Reviewmentioning

confidence: 99%

Mask-wearing intentions on airplanes during COVID-19 – Application of theory of planned behavior model

Pan

Liu

2022

Transport Policy

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The COVID-19 pandemic has devastated the air transport industry, forcing airlines to take measures to ensure the safety of passengers and crewmembers. Among the many protective measures, mask mandate onboard the airplane is an important one, but travelers' mask-wearing intentions during flight remain uninvestigated especially in the US where mask use is a topic of on-going debate. This study focused on the mask use of airline passengers when they fly during COVID-19, using the theory of planned behavior (TPB) model to examine the relationship between nine predicting factors and the mask-wearing intention in the aircraft cabin. A survey instrument was developed to collect data from 1124 air travelers on Amazon Mechanical Turk (MTurk), and the data was statistically analyzed using structural equation modeling and logistic regression. Results showed that attitude, descriptive norms, risk avoidance, and information seeking significantly influenced the travelers' intention to wear a mask during flight in COVID-19. Group analysis further indicated that the four factors influenced mask-wearing intentions differently on young, middle-aged, and senior travelers. It was also found that demographic and travel characteristics including age, education, income, and travel frequency can be used to predict if the airline passenger was willing to pay a large amount to switch to airlines that adopted different mask policies during COVID-19. The findings of this study fill the research gap of air travelers’ intentions to wear a mask when flying during a global pandemic and provide recommendations for mask-wearing policies to help the air transport industry recover from COVID-19.

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Section: Literature Reviewmentioning

confidence: 99%

Mask-wearing intentions on airplanes during COVID-19 – Application of theory of planned behavior model

Pan

Liu

2022

Transport Policy

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“…In particular, providing hygiene necessities and maintaining hygiene standards at airports has been one of the top priorities for passengers [7,88,89]. To lessen travel concerns, the literature has discussed the importance of providing complimentary hand sanitizers, sanitary wipes, and masks to passengers [90]. As a result, this finding can be explained by the growing concern over hygiene and cleaning caused by COVID-19 pandemic.…”

Section: Complementary Analysis For Post-covid-19 Periodmentioning

confidence: 99%

How to Achieve Passenger Satisfaction in the Airport? Findings from Regression Analysis and Necessary Condition Analysis Approaches through Online Airport Reviews

et al. 2022

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Delivering high-quality service to passengers can be critical for an airport’s survival, competitiveness, profitability, and long-term growth in a highly competitive environment. The present study aims to examine the relationship between airport service attributes and passenger satisfaction. To this end, we conducted multi-method research consisting of symmetric (multiple regression analysis—MRA) and asymmetric (necessary condition analysis—NCA) approaches. The research data consists of 1463 valid online reviews (n = 1463) of the top 50 busiest airports in Europe retrieved from Skytrax. The MRA was employed to examine the net effect of the eight airport service attributes on passenger satisfaction, while the NCA was used to explore the necessary conditions and level of necessity to achieve passenger satisfaction. Using MRA, the findings reveal that airport staff is the most influential predictor of passenger satisfaction, whereas airport shopping and airport Wi-Fi connectivity do not have a significant effect on passenger satisfaction. Moreover, the NCA results found that six of the eight conditions are necessary to achieve passenger satisfaction at the airport. To complement and comprehend the findings, this study also sheds light on the antecedents underlying airport passenger satisfaction in the post-COVID-19 era using NCA.

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“…The Korea Airport Corporation ( KAC; 2020a ) surveyed 1000 people on their willingness to travel abroad in May 2020 and found that 60% of the respondents did not intend to use air transportation until the development of medicines and vaccines. In this situation, rebuilding consumer confidence and reducing perceived threats are key to the recovery of air passenger travel ( Lamb et al, 2020 ; Sotomayor-Castillo et al, 2020 ).…”

Section: Introductionmentioning

confidence: 99%

Passenger, airline, and policy responses to the COVID-19 crisis: The case of South Korea

Kim

Sohn

2022

Journal of Air Transport Management

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In recent years, domestic and international air passenger markets have expanded steadily around the world with the rapid growth of low cost carriers and aggressive route expansion; however, the unprecedented crisis caused by the coronavirus disease 2019 (COVID-19) pandemic resulted in greatly decreased air travel and an uncertain future for the aviation industry. The present study examined South Korean passengers, airlines, and government policy responses to the COVID-19 pandemic, and it suggests policy directions for the pandemic and post-pandemic periods. Air passengers respond to internal and external factors, and their demand for travel will increase with the reduction in global COVID cases and vaccine distribution. South Korean airlines have used various means to overcome decreased passenger numbers, such as domestic route transitions, freight transportation expansion, and mergers and acquisitions; Korean Air recorded a profit through its foray into cargo transport in 2020. The Korean government is trying to curb the spread of COVID-19 and help the industry to recover by establishing an airport quarantine system at Incheon international airport. As the COVID-19 pandemic continues, it is necessary to continuously monitor the responses of passengers, industry, and governments and to share relevant information.

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Air travel in a COVID-19 world: Commercial airline passengers’ health concerns and attitudes towards infection prevention and disease control measures

Cited by 41 publications

References 20 publications

Mask-wearing intentions on airplanes during COVID-19 – Application of theory of planned behavior model

Mask-wearing intentions on airplanes during COVID-19 – Application of theory of planned behavior model

How to Achieve Passenger Satisfaction in the Airport? Findings from Regression Analysis and Necessary Condition Analysis Approaches through Online Airport Reviews

Passenger, airline, and policy responses to the COVID-19 crisis: The case of South Korea

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