Airline strategy in the 2001/2002 crisis—the Lufthansa example

eAirlines: strategic and tactical use of ICTs in the airline industry

“…A number of business critical issues: security, customer relationship management, lack of industry standards, revenue management and protection of the brand integrity, dynamic packaging, and itinerary changes and cancellations. In addition, airlines face additional challenges following the 11 th September events [37]. Safety and security have emerged as the single most critical challenge and emerging legislation will force airlines to provide better access to information for Immigration and Custom authorities.…”

Impact analysis of September 11 on air travel demand in the USA

“…The recent literature on the subject has taken two distinct views. One view is that the effect of September 11 was severe, widespread and immediate with airlines and tourism industry being particularly badly affected (Blake and Sinclair, 2003;Gillen and Lall, 2003;Hatty and Hollmeier, 2003). The other view is that before September 11, passenger traffic was already showing a downward trend, price wars were accelerating, and new competitors were taking business from the legacy hub-and-spoke carriers and thus the terrorist attack only exacerbated these problems (Costa et al, 2002).…”

The Development of the Low-Cost Carriers’ Business Models. Southwest Airlines Case Study

“… Air transport is a cyclical sector, the demand being connected with the economic cycles (Hatty, Hollmeir, 2003);…”