“Albergo Diffuso” Model for the Analysis of Customer Satisfaction

Abstract

This paper focuses on assessing the level of satisfaction of customers that had spent some part of their holidays in an eco-way style. This is an innovative form of hospitality that is represented by the "Albergo Diffuso". The connection between this sustainable tourism model and the customers wellbeing is based on concepts which are directly connected with sustainability and environment in a rural destination. The data are related to 450 reviews which were selected randomly from two websites of reviews and are about 15 different Hotels (Albergo Diffuso model). The methodology of content analysis, with a successive application of regression model, has been used to understand the factors that influence the tourist's opinion. It also identifies the role of sustainability, innovation, and tradition for customers that spend their holiday in ADs. The hypotheses tested in the paper are associated with the features of the literature and the link with sustainability of this model. This study contributes to the literature by providing empirical evidence on the customers satisfaction factors of a new tourist model which is quite diffused in Italy and other parts of the world. This will help to understand if the elements highlighted in the literature are consistent with the reviews or if there are other factors. For example, the provision of physiological and safety needs are more important for tourists.

Towards a sustainability‐oriented religious tourism

“…In particular, sustaining the authentic experience of pilgrims helps to support managerial development in terms of effective experiential relationships (Lee et al, 2020). Religious tourism aids in enhancing the slow land framework, thus giving rise to sustainable hospitality organisational patterns that support community involvement and cultural managerial policies in alignment with travellers' expectations (Gazzola et al, 2018;Gazzola et al, 2019b;Grechi et al, 2015). Moreover, new technologies and social network platforms as the pillars of the digital era of communication help to both enhance travel experience cocreation and rediscover a slow view for addressing sustainable religious tourism development, subsequently enabling tourism agencies to identify a new tourist destination brand image representation (Lemmi, 2020).…”

Can Sustainable Tourism be more Sustainable? -Lessons Learned from Albergo Diffuso in Italy and East Asia

“…Therefore, these deficits have led the entrepreneur to establish the guidelines for preserving the historical and cultural sense of A.D. village (Granata & Scavone, 2016;Paniccia & Leoni, 2019). Therefore, they can create unique landscapes that attract tourists by integrating their local community, generating profits and investments (Gazzola et al, 2019;Paniccia & Leoni, 2019). These highly correlated links created sustainable development cycles integrating social resources, historic buildings, and economic benefits within the village (Paniccia & Leoni, 2019).…”

“…Therefore, it gained popularity as an innovative tourism model that can sustain its intangible assets by preserving existing historical heritage. The cases are as follows: Albergo Diffuso Sextantio, Santo Stefano di Sessanio in Abruzzi (1999), Borgo di Sempronio (2002), Al Vecchio Convento (2004)(Gazzola, Grechi, Pavione, & Ossola, 2019;Paniccia & Leoni, 2019;Vallone. et al, 2013).…”

A Worldwide Overview of the Wellness Economy Market: The Technogym and Peloton Case Studies

“…Tourists consider these new proposals in terms of wellbeing (Pan et al, 2019) and respond positively to the stimuli created by diversified activities. This includes group outings in pristine territories with outdoor meditation sessions immersed in the nature of the place with different structures that connect sustainability, wellness, and relaxation (Gazzola et al, 2019;Grechi et al, 2015).…”