Aletheia--Improving Industrial Service Lifecycle Management by Semantic Data Federations

Kunz, Steffen; Brecht, Franziska; Fabian, Benjamin; Aleksy, Markus; Wauer, Matthias

doi:10.1109/aina.2010.37

Cited by 19 publications

(5 citation statements)

References 14 publications

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“…Based on this service process and some variants, we were able to identify three potential use cases for knowledge based support, namely: contact center support, service portal, and field service support. Further information regarding the case study can be found in [12].…”

Section: Aletheiamentioning

confidence: 98%

Mobile Service Business Patterns

Aleksy

Stieger

2011

2011 IEEE International Conference on Advanced Information Networking and Applications

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Utilizing mobile applications in the area of industrial field service promises several benefits, especially improved process support due to a tight integration of mobile workers and tailored information support.In this paper, we describe four mobile service business patterns derived from two industrial case studies. The first case study deals with the seamless integration of service engineers, while the second one is related to support knowledge intensive service processes and the involved participants. The determined patterns foster various aspects, such as the integration of third-party partners, structured communication between mobile workers and back office, offline processing capabilities, and tailored information support.

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Section: Aletheiamentioning

confidence: 98%

Mobile Service Business Patterns

Aleksy

Stieger

2011

2011 IEEE International Conference on Advanced Information Networking and Applications

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“…SLM is another area besides PLM that is of great concern to the research community. Although there are studies where only SLM has been analyzed [46,47], recently, more investigation has been conducted in how PLM and SLM can work together or can be integrated with each other [48][49][50].…”

Section: Service Lifecycle Management (Slm)mentioning

confidence: 99%

System of Systems Lifecycle Management—A New Concept Based on Process Engineering Methodologies

2021

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In order to tackle interoperability issues of large-scale automation systems, SOA (Service-Oriented Architecture) principles, where information exchange is manifested by systems providing and consuming services, have already been introduced. However, the deployment, operation, and maintenance of an extensive SoS (System of Systems) mean enormous challenges for system integrators as well as network and service operators. The existing lifecycle management approaches do not cover all aspects of SoS management; therefore, an integrated solution is required. The purpose of this paper is to introduce a new lifecycle approach, namely the SoSLM (System of Systems Lifecycle Management). This paper first provides an in-depth description and comparison of the most relevant process engineering methodologies and ITSM (Information Technology Service Management) frameworks, and how they affect various lifecycle management strategies. The paper’s novelty strives to introduce an Industry 4.0-compatible PLM (Product Lifecycle Management) model and to extend it to cover SoS management-related issues on well-known process engineering methodologies. The presented methodologies are adapted to the PLM model, thus creating the recommended SoSLM model. This is supported by demonstrations of how the IIoT (Industrial Internet of Things) applications and services can be developed and handled. Accordingly, complete implementation and integration are presented based on the proposed SoSLM model, using the Arrowhead framework that is available for IIoT SoS.

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“…In addition to this company, the scenario includes a customer from the chemical sector that uses the company's products and services, and a logistics provider that stores and ships the company's spare parts. A similar use case is studied in more detail in Kunz, Brecht, Fabian, Aleksy, and Wauer (2010).…”

Section: Searchmentioning

confidence: 99%

Semantic Federation of Product Information from Structured and Unstructured Sources

Wauer

Meinecke

Schuster

et al. 2011

International Journal of Business Data Communications and Networking

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Product-related information can be found in various data sources and formats across the product lifecycle. Effectively exploiting this information requires the federation of these sources, the extraction of implicit information, and the efficient access to this comprehensive knowledge base. Existing solutions for product information management (PIM) are usually restricted to structured information, but most of the business-critical information resides in unstructured documents. We present a generic architecture for federating heterogeneous information from various sources, including the Internet of Things, and argue how this process benefits from using semantic representations. A reference implementation tailor-made to business users is explained and evaluated. We also discuss several issues we experienced that we believe to be valuable for researchers and implementers of semantic information systems, as well as the information retrieval community.

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Aletheia--Improving Industrial Service Lifecycle Management by Semantic Data Federations

Cited by 19 publications

References 14 publications

Mobile Service Business Patterns

Mobile Service Business Patterns

System of Systems Lifecycle Management—A New Concept Based on Process Engineering Methodologies

Semantic Federation of Product Information from Structured and Unstructured Sources

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