Alexa as Coach: Leveraging Smart Speakers to Build Social Agents that Reduce Public Speaking Anxiety

Wang, Jinping; Yang, Hyun Jin; Shao, Ruosi; Abdullah, Saeed; Sundar, S. Shyam

doi:10.1145/3313831.3376561

Cited by 49 publications

(31 citation statements)

References 34 publications

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“…Previous research has focused on smart home device adoption, personification and privacy perceptions [1,30,37,40,41,58,70]. Researchers have also explored the potential future design space of voice controlled interfaces [54] as well as health applications [9] and anxiety control [63]. These devices, specifically smart speakers, are placed in a central, main living location where they provide the most convenience such as helping with daily tasks or playing back music [7,19,37].…”

Section: Related Workmentioning

confidence: 99%

Owning and Sharing

Meng

Keküllüoğlu

Vaniea

2021

Proc. ACM Hum.-Comput. Interact.

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Intelligent personal assistants (IPA), such as Amazon Alexa and Google Assistant, are becoming increasingly present in multi-user households leading to questions about privacy and consent, particularly for those who do not directly own the device they interact with. When these devices are placed in shared spaces, every visitor and cohabitant becomes an indirect user, potentially leading to discomfort, misuse of services, or unintentional sharing of personal data. To better understand how owners and visitors perceive IPAs, we interviewed 10 in-house users (account owners and cohabitants) and 9 visitors from a student and young professionals sample who have interacted with such devices on various occasions. We find that cohabitants in shared households with regular IPA interactions see themselves as owners of the device, although not having the same controls as the account owner. Further, we determine the existence of a smart speaker etiquette which doubles as trust-based boundary management. Both in-house users and visitors demonstrate similar attitudes and concerns around data use, constant monitoring by the device, and the lack of transparency around device operations. We discuss interviewees' system understanding, concerns, and protection strategies and make recommendation to avoid tensions around shared devices.CCS Concepts: • Security and privacy → Privacy protections; Social aspects of security and privacy; • Human-centered computing → Empirical studies in ubiquitous and mobile computing.

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Section: Related Workmentioning

confidence: 99%

Owning and Sharing

Meng

Keküllüoğlu

Vaniea

2021

Proc. ACM Hum.-Comput. Interact.

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“…We implemented LeadBoSki as a program for the Amazon Alexa platform (as Alexa skill). Following [21] we chose Alexa as SPA due to its effective speech modality, high user adherence, and accessibility for the leader. Through its SPA nature, LeadBoSki may be received as a team facilitator.…”

Section: Leadboski Systemmentioning

confidence: 99%

“…The ability of SPAs to speak with the team leader allows effective leadership interventions. Through their scalability, accessibility, as well as natural language capabilities, SPAs are particularly suited for supporting team leaders via voice during video-meetings [21]. While voice-based interventions also bring uncertainties, such as the risk of interruptions or the transparency of the content, we believe that with user-centered design, the benefits outweigh its risks.…”

Section: Introductionmentioning

confidence: 99%

“…For example, [22] or [20] applied Amazon's Alexa as a voice-based SPA for collaborative problem-solving and tutoring in teams. [21] successfully built a voice-based SPA in order to tutor people with public speaking anxiety. These examples showcase the general uprising relevance of the topic, as well as the effectiveness and potential of SPAs in teams.…”

Section: Introductionmentioning

confidence: 99%

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LeadBoSki: A Smart Personal Assistant for Leadership Support in Video-Meetings

Benke

Vetter

Maedche

2021

Companion Publication of the 2021 Conference on Computer Supported Cooperative Work and Social Computing

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Leading teams effectively is an essential factor for team performance. Main events where leaders practice leadership are videomeetings which are core elements of remote teamwork. However, leading teams is challenging. In particular, in video-meetings, leadership is complex due to limitations such as aggravated understanding of social signals and team dynamics. Voice-based smart personal assistants (SPA) such as Amazon's Alexa can provide realtime support and have the potential to maintain effective leadership in video-meetings. Therefore, we developed the SPA LeadBoSki for real-time leadership support in video-meetings. LeadBoSki detects leadership potentials in video-meetings and sends leadership potential advice to the leader. Pilot study results with two real-world teams (n=9) show a positive leader experience and stimulating behavior by the leader for the team members' motivation. Our work contributes with the SPA LeadBoSki as the first SPA for leadership support in video-meetings of its kind and as a potential use-case for future workplaces. CCS CONCEPTS• Human-centered computing → Sound-based input / output; Interactive systems and tools; Natural language interfaces.

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“…Being evaluated by system could know the shortcomings without feeling judged [20]. Researchers tend to use multimodal cues in automated assessment.…”

Section: Related Work 21 Public Speaking Training Systemmentioning

confidence: 99%