“…Several researchers have questioned why such systems have not had better success (e.g., Duchessi and O'Keefe, 1992;Bouwman, 1996). The lack of desired success has been associated with nonacceptance of the technology, identification of inappropriate problem domains, a general lack of perceived benefits, effort minimisation by users, or potential legal liability risks (Abdolmohammadi, 1999;Duchessi and O'Keefe, 1992;Sutton et al , 1995;Todd and Benbasat, 1999). Bouwman (1996) notes, however, that these reasons are simply symptomatic of problems and further investigation is needed to identify the underlying causes of such problems and the factors that lead to implementation success or failure.…”