An analysis of services for the mobile tourist

Tan, Esther Meng-Yoke; Goh, Dion Hoe‐Lian; Theng, Yin‐Leng; Foo, Schubert

doi:10.1145/1378063.1378142

Cited by 15 publications

(3 citation statements)

References 10 publications

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“…As an example, a participant [P24] indicated that: “We managed to find quite a lot of useful information from the guidebook.” Here the participant showed that they had obtained the information from a direct source. This is consistent with an earlier study which highlighted that maps and guides are the most important features for mobile tourist applications (Tan, Goh, Theng, & Foo, ). In this phase, there were 184 influences from intergroup collaboration and 307 influences from intragroup collaboration.…”

Section: Resultssupporting

confidence: 93%

A study of social interaction during mobile information seeking

Tan

Goh

2015

Asso for Info Science & Tech

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With the increasing importance of social media in people's lives, more mobile applications have incorporated features to support social networking activities. These applications enable communication between people, using features such as chatting and blogging. There is, however, little consideration of the collaboration between people during information seeking. Mobile applications should support the seeking, sharing, confirming, and validating of information systematically to help users complete their tasks and fulfill their information needs. To support information seeking, especially collaboratively as a group, there is a need to understand people's social interaction behavior. Using tourism as a domain, we conducted a diary study to look into tourists' social interaction during information seeking. Further, based on the diary study findings and current research, we describe a set of triggers that lead to collaboration for each step in the information-seeking process. Here we present the social collaboration patterns between tourists and the people around them. Further, based on a diary study and current research, we describe a set of triggers that lead to collaboration for each step in the BIG6 information-seeking process.

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Section: Resultssupporting

confidence: 93%

A study of social interaction during mobile information seeking

Tan

Goh

2015

Asso for Info Science & Tech

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“…A survey conducted by [20] showed that mobile travelers ranked street maps, transport, tourist destination, airport and emergency contact as most required information. The details of nearby tourist spots, such as operating hours, transportations availability, the entry price, special event/promotion, and others, should be provided in the mobile application.…”

Section: A Perception Levelmentioning

confidence: 99%

Designing the next generation of mobile tourism application based on situation awareness

Lim

2012

2012 Southeast Asian Network of Ergonomics Societies Conference (SEANES)

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Mobile tourism applications are changing the way travelers plan and experience tourism in the years to come. A large and growing body of literature has investigated the development of context awareness mobile applications for tourism industry. Various aspects of context awareness are studied and applied in tour guide companions and recommendation systems. However, these context awareness mobile applications do not improve traveler's situation awareness especially in pre-visiting and during visiting phases. In other words, when using mobile applications, travelers may not perceive the situation correctly, fail to comprehend the situation or they are unable to anticipate the future development. This paper proposes a theoretical approach for designing mobile tourism applications using situation awareness. Three scenarios of traveler visiting experiences are presented and suitable designs for each scenario are discussed.

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“…Although there are many mobile hospitality applications available and integrated into activities and habits of guests, it turns out that many of these services are not oriented to understand the individual needs of each hotel guest [5,6].…”

Section: Introductionmentioning

confidence: 99%

Y.S.Y.D. - You Stay You Demand: User-centered design approach for mobile hospitality application

Esteves

Pereira

2015

2015 International Conference on Interactive Mobile Communication Technologies and Learning (IMCL)

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The evolution and widespread use of mobile technologies has boosted the hotel industry to develop applications for these devices. Several tourism applications and services for mobile devices have been developed in recent times. However, many of these services are not oriented for hotel guest, rather than these services are more focused on delivering information instead of targeting the specific needs of guests.Based on a study carried out in Portugal by the researchers, were found that the most mobile hotel applications and websites are focused on dreaming, planning and booking stages rather than in experiencing and sharing. Some of these mobile applications are reproduction of websites, which do not bring added value to the guests during their stay. Thus, it was developed the mobile hotel application, You Stay You Demand (Y.S.Y.D.), with a User-Centered Design approach that makes easier the communication between guests and hotel staff for guest satisfaction. During the study were integrated the Nielsen's heuristic evaluation with user testing to assess the usability which created a user-centered interface.

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An analysis of services for the mobile tourist

Cited by 15 publications

References 10 publications

A study of social interaction during mobile information seeking

A study of social interaction during mobile information seeking

Designing the next generation of mobile tourism application based on situation awareness

Y.S.Y.D. - You Stay You Demand: User-centered design approach for mobile hospitality application

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