An Analysis of the Impact of Total Quality Management on Employee Performance with mediating role of Process Innovation

Abstract

Abstract. TQM practices are important to provide customer satisfaction by improved product performance and sustained towards the organizational goal. The objective of this study was to analyse the relationship between TQM practices, process innovation and employee performance. In this study, six critical success factors of TQM have been identified namely customer focus, leadership, training, teamwork, communication, and top management. Based on thorough literature review, employee performances have been measured by two constructs which are job satisfaction and workplace environment. The study used methodology of quantitative approach. The questionnaires for this study were randomly distributed to 102 employees in the selected car manufacturer companies. The respondents were choosing from management team, supervisor, technician and others worker. Results of the study support the proposed hypotheses that there are significant relationship between TQM practices, process innovation and employee performance.

Total Quality Management and SME Performance: The Mediating Effect of Innovation in Malaysia

“…These researchers urged other researchers to concentrate on innovation since innovation and other capabilities will improve the implementation of TQM in organisations. The findings relating to innovation as a mediator are also supported by Dedy et al (2016). They were able to prove that the mediating role of process innovation in establishing a link between TQM and firm performance.…”

Human Resource Abilities and Skills in TQM for Sustainable Enterprises

“…Promotion of continuous improvement [82,[103][104][105] Enhanced Production Processes [80,103,104] Cost reduction and its management [106][107][108] Higher productivity [109][110][111] Defect and waste disposal [23,51,104,109] Greater security for employees [23,51,109,112], [113] The final questionnaire is structured into three sections: demographic information, critical success factors of TQM, and benefits of TQM, which are answered on a Likert scale with values between one and five, where one indicates that this activity is not carried out or that the benefit is not obtained, and five indicates that the activity is always carried out or that the benefit is always obtained. This scale is used by Iqbal and Asrar-ul-Haq [23] to establish relationship between TQM practices and employee performance; and Singh, Kumar, and Singh, [33] to measure the impact of TQM on organizational performance in India.…”

Relationship among quality management practices, innovation and competitive advantage in manufacturing companies certified with ISO 9001 in Brazil

“…Furthermore, the authors believe the contribution of TQM for product innovation tends to be more incremental than radical, which may be related to the philosophy of continuous improvement (change) from TQM. Prajogo and Sohal (2003) and Dedy et al (2016) offer to discussion of the results obtained in their research, the argument of positive and significant relationship between the practices of TQM and process innovation is more consistent, understanding the focus on continuous improvement promoted by TQM adds a series of incremental innovations of process, aiming to improve the performance of production and the quality of products.…”