Abstract-Over the past one decade, there has been an increasing focus on Islamic products and services research such as Halal food and Islamic banking. Halal revolution has created increasing awareness among Muslim to consume Halal product or Shariah-compliant services. In responding to this development, hotels created innovative services for Muslim guests called Shariah-compliant hotel (SCH). However, there is lack of research on the characteristics, and implementation of SCH has been carried out in the hotel industry. Therefore, the purpose of this paper is to understand the practice of SCH in

Abstract. TQM practices are important to provide customer satisfaction by improved product performance and sustained towards the organizational goal. The objective of this study was to analyse the relationship between TQM practices, process innovation and employee performance. In this study, six critical success factors of TQM have been identified namely customer focus, leadership, training, teamwork, communication, and top management. Based on thorough literature review, employee performances have been measured by two constructs which are job satisfaction and workplace environment. The study used methodology of quantitative approach. The questionnaires for this study were randomly distributed to 102 employees in the selected car manufacturer companies. The respondents were choosing from management team, supervisor, technician and others worker. Results of the study support the proposed hypotheses that there are significant relationship between TQM practices, process innovation and employee performance.

Mobile phone consumers have been motivated by the rapid growth of technology and encouraged to update their devices regularly to keep up with new innovations, architectures, and capabilities. Consequently, mobile/cell phone waste has risen significantly in the last decade. Due to their small size, it is convenient for users to keep outdated or unused mobile phones at home or the office, rather than recycling them appropriately. A reverse supply chain (RSC) is one possible method of mitigating the questionable e-waste activity present in the ecosystem. RSC has been significant for the mobile phone industry, user states, analysts, and scholars. This paper reviews the available literature in the RSC management (RSCM) domain, along with its processes and strategies. The paper reviews 223 published scholarly papers in the domain of mobile phone waste recycling and investigates 22 papers related to factors influencing consumers’ intention with regard to electronic recycling, focusing on mobile devices, which contribute significantly to electronic waste management practices.

Notwithstanding the research on refining lean tools for the sake of sustainable development is slowly progressing, sustainability-oriented application of value stream mapping has received undivided attention from practitioners and researchers. Going through the literature highlights that there is a lack of research in integrating and systematising the available knowledge on this lean tool, which is regarded as a visual process-based method to make sustainable progress over the time-based and green concepts of wastes to also assess and improve the societal sustainability performance of organisations. Hence, this paper has been aimed at presenting the findings of a systematic literature review on value stream mapping from the triple bottom line point of view. It classifies and codes the main studies in the context as well as provides a research agenda with nine recommendations that may advance this under-studied field. To narrow the gap in the current literature, this article also proposes a sustainability indicator set that would considerably contribute to guiding and strengthening the state-of-the-art research on successful implementation of the application. Besides, the findings indicate that more investigations are needed on employing survey and conceptual methodologies, applying comparative and cross-industry perspectives, developing sustainability indicator sets particularly societal metrics, and considering the stakeholders' benefits from adopting sustainability-oriented value stream mapping. The research on the convergence of this sustainability-oriented application and new paradigms such as IR 4.0 and/or Circular Economy should be also strengthened.

Mobile phones are the most heavily utilised electronic devices on a global scale. Since they are relatively smaller than other electronic devices, unlike other electronic waste (e-waste), they are not disposed of properly. Hence, this study examines the factors influencing mobile phone users’ overall intention to recycle their mobile phones. The factors used originate from the theory of planned behaviour (TPB), but additional factors were also included, namely, perceived benefits and data security, to allow for a more in-depth analysis of customer behaviour. Partial least squares structural equation modelling (PLS-SEM) was employed to analyse 601 results from the United Arab Emirates (UAE) through a self-administered online survey. The results demonstrate that perceived benefits (whether environmental or financial) and perceived behavioural control possess the most statistically significant positive effects on the UAE mobile phone users’ intention to participate in reverse supply chain (RSC) processes such as refurbishing or recycling. The impacts of attitude and subjective norms were the second most positive influences. Meanwhile, only 7% of UAE mobile phone users were significantly impacted by data security in participating in RSC processes. Additionally, recycling intention had no noticeable mediation effect on the relationship among the TPB variables and the extended variables (namely, data security and perceived benefits) and mobile phone recycling behaviour. The study offers confidence to industrial players in implementing these particular factors in their reverse supply chain management (RSCM) systems to influence more users to return end-of-life (EOL) or end-of-use (EOU) mobile phones, which could, in return, assist in resource preservation and environmental protection.