An Ecosystem Approach as a Design Principle for a PSS-Specific Business Simulation

Cibat, Janis; Süße, Thomas; Wilkens, Uta

doi:10.1016/j.procir.2017.03.035

Cited by 7 publications

(3 citation statements)

References 29 publications

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“…The ecosystem theory was adopted in a wide scope, such as service quality management [20], networked manufacturing systems [21], network management [22], ecosystem as a structure [23], and PSS design [2,3].…”

Section: Ecosystem Theorymentioning

confidence: 99%

“…In recent years, it is difficult for an individual actor to fulfil the customer requirements for an integrated high-quality product and service. It calls for value co-creation of multi-stakeholders from the perspective of an ecosystem [1][2][3]. From the perspective of quality managment, the final product-service quality is related to product quality and service quality [4].…”

Section: Introductionmentioning

confidence: 99%

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A Fuzzy ANP-QFD Methodology for Determining Stakeholders in Product-Service Systems Development from Ecosystem Perspective

et al. 2020

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Recently the competition between firms is transforming from “firm vs. firm” to “ecosystem vs. ecosystem”. To fulfil the personalized customer requirements for a high-quality product-service in the age of servitization and sustainability, it is difficult for an individual actor to realize it. The product-service system (PSS) is naturally an integration of product and service. The final product-service of PSS that depends on a tangible product and intangible service, calls for value co-creation of multi-stakeholders. However, most existing related works have investigated PSS from the perspective of a supply chain or network, PSS in the view of an ecosystem of multi-stakeholders lacks sufficient exploration, especially the topic on the relationship between product-service and stakeholders. To fill the gap, this paper proposed a framework for the PSS ecosystem with quality function deployment (QFD) and fuzzy analytic network process (fuzzy ANP) to determine the stakeholders by clarifying the relationship between the final integrated product-service and stakeholders. Firstly, the PSS ecosystem structure was presented, including the stakeholders. Secondly, a model with the three-stage fuzzy ANP-QFD approach to determine stakeholders was employed. Thirdly, the specific process of the three-stage approach was presented. An illustrative case study of the automobile aftermarket was presented to verify the proposed model and approach. Discussions and future directions concluded this paper.

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Section: Ecosystem Theorymentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

A Fuzzy ANP-QFD Methodology for Determining Stakeholders in Product-Service Systems Development from Ecosystem Perspective

et al. 2020

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“…Regarding front-end work settings, employees have to be able to work within heterogeneous teams and combine different knowledge sets in order to create customer-centred problem solutions, which is why the set of competencies deemed most important is leaning towards team interaction abilities (Mänz et al 2013;Wilkens et al 2017). Regarding the identified competency facets by Wilkens et al (2017) a business simulation was introduced for a specific PSS working environment, mainly focussing on elements such as cooperation and team work within a digital learning environment (Voigt et al 2015;Cibat et al 2017). Similar to the back-end approaches, the simulation is characterised by the depiction of concrete work processes.…”

Section: Introduction and Problem Definitionmentioning

confidence: 99%

Developing competencies for collaborative work settings in a virtual simulation laboratory - Training approach and performance measurement

Beyer¹,

Keskin²,

Berndt³

2021

Competence Development and Learning Assistance Systems for the Data-Driven Future

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In our paper we present first performance measurement results of a digital simulation laboratory, which is applied in the context of industrial front-end team training. The design of the simulation laboratory is oriented towards an Escape Room. First, we situate the presented approach within existing competency understandings and accompanying training approaches in the context of Industry 4.0 Performance measurement for front-end training has been a challenge in this context so far, since performance, unlike in the back-end, is not attributable to specific production results, but becomes visible on a superior process level. Building on the competency facets of complexity management, self-reflection, creative problem solving, and cooperation (Wilkens et al., 2017) as well as action implementation (Heyse & Erpenbeck, 2009), the performance measurement presented addresses the question which individual competencies have an impact on team performance in the simulation scenario. Preliminary results show that the individual competencies among team members have a lower impact on performance than moderating factors such as heterogeneity and cohesion within the team. In order to increase the performance of front-end teams, it therefore appears to be reasonable to focus more on developing team structures rather than only on individual competence development.

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Digital Citizenship Behavior in Organization as Indicator for Actors’ Co-creative Problem-Solving in Ecosystem-Oriented Work Environments

Süße

2019

Advances in Intelligent Systems and Computing

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An Ecosystem Approach as a Design Principle for a PSS-Specific Business Simulation

Cited by 7 publications

References 29 publications

A Fuzzy ANP-QFD Methodology for Determining Stakeholders in Product-Service Systems Development from Ecosystem Perspective

A Fuzzy ANP-QFD Methodology for Determining Stakeholders in Product-Service Systems Development from Ecosystem Perspective

Developing competencies for collaborative work settings in a virtual simulation laboratory - Training approach and performance measurement

Digital Citizenship Behavior in Organization as Indicator for Actors’ Co-creative Problem-Solving in Ecosystem-Oriented Work Environments

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