An empirical analysis of ISO 9001:2008 application in Italian services and manufacturing companies

Murmura, Federica; Casolani, Nicola; Liberatore, Lolita; Vicentini, Assia

doi:10.1080/14783363.2016.1237286

Cited by 15 publications

(13 citation statements)

References 32 publications

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“…With the purpose of making a more reliable contrast, companies were divided into manufacturing and services sectors. Murmura et al (2018) did not find significant differences between these two sectors in relation to ISO 9001 benefits and problems. Results for industrial companies are shown in Table 4.…”

Section: Resultsmentioning

confidence: 60%

ISO 9001: a vaccine for time of crisis

Zayas-Mateo

Martínez‐Lorente

2021

MBE

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Purpose ISO 9001 is applied by hundreds of thousands of companies throughout the world. For this reason, its effect on company results has been extensively studied. However, the results of those studies are inconclusive and sometimes contradictory. More in-depth research, with a new approach, is therefore necessary. The purpose of this paper is to analyse whether ISO 9001-certified companies suffered the effects of the financial and economic crisis of 2007–2008 to a lesser degree than non-certified ones. Design/methodology/approach A set of 179 companies certified by ISO 9001:2008 and 154 non-certified ones were analysed, as well as the accounting figures for net sales and operating income (EBIT: earnings before interest and taxes) from 2004 to 2012. Findings Companies from the industry and services sectors showed different results. Certified industrial companies achieved better outcomes than their non-certified counterparts. However, the deviations in outcomes were not significant for services companies. Research limitations/implications One limitation of this study is that companies’ official results are not always their true results. Another limitation is that having to do with the criteria followed to suppress extreme cases, which is always subjective. Furthermore, the implications of the results could be of use for those managers who are responsible for implementing ISO 9001 and for deciding whether obtaining the ISO 9001 certification would be beneficial to their companies. Originality/value This study constitutes a new approach for the assessment of the benefits of the ISO 9001 certification.

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Section: Resultsmentioning

confidence: 60%

ISO 9001: a vaccine for time of crisis

Zayas-Mateo

Martínez‐Lorente

2021

MBE

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“…The premise that could be considered questionable because in the literature one can find studies suggesting that the standard ISO 9001 in small and medium-sized organizations works (Quazi and Padibjo, 1998;Fotopoulos et al, 2010) and those in which the authors suggest that a standardized quality management system should not necessarily be implemented in smaller organizations (Gustafsson et al, 2001;Okay and Semiz, 2013;Murmura et al, 2016).…”

Section: Analysis Of the Results Of Researchmentioning

confidence: 98%

Analysis of the Impact of Standardized Quality Management System for the Improvement of Cooperation in the Supply Chain on the Basis of Small and Medium-Sized Organizations

Zimon

2017

JPM

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Purpose: The main objective of this publication was to investigate the infl uence of standardized quality management system according to ISO 9001 on the improvement of cooperation in the supply chain from the point of view of small and medium-sized organizations.Design/methodology/approach: The study was conducted in March and April 2014 using a technique online survey. Surveys were sent to a group of 150 small and medium-sized organizations carrying out their activities in the southern Polish. For the analysis classifi ed 30 correctly completed questionnaires survey. In the study group there were 12 small and 18 medium-sized organizations.Findings: Analysis of the results showed for positive relationships between the implementation of ISO 9001 and integration with suppliers. In addition, respondents highly evaluated the impact of a standardized system for the improvement of procedures to support collaboration with suppliers. Research limitations/implications:Research for take into account only a narrow aspect of the functioning of the system. Decision on implementation should take into account a number of studies relating to: the eff ect of ISO on the fi nancial results, the workload for system maintenance, the costs of audits and actions perfected etc. Practical implications:Test results may be helpful in deciding whether to implement a quality management system in small and medium-sized organizations.Originality/value: In Polish literature there is still relatively little research on the impact of quality management systems for the betterment of logistics processes.

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“…The majority of studies measure them using subjective measures (e.g., based on questionnaires) and few use objective indicators. Tsekouras, Dimara & Skuras (2002), Benner & Veloso (2008), Bayo-Moriones, Merino-Díaz-de-Cerio, Escamilla-de-León & Selvam (2011), Chatzoglou, Chatzoudes & Kipraios, (2015), Cândido, Coelho & Peixinho (2016), Murmura, Casolani, Liberatore & Vicentini (2018) Motives for adopting quality standards  Internal (product quality, improve systematization, improve internal processes, improve employees' knowledge) and external (customer demand, improve image, improve competitive advantage, increase market share) motives  Customer demand is a critical driver  Some organizations seek quality certification due to external forces (e.g., customer demands) while others due to internal issues. There is no a clear evidence about the main drivers for seeking quality certification although both motives are related to benefits.…”

Section: Exhibit 3 Items About Internalization Based On Literature (mentioning

confidence: 99%

Internalization of Quality Management Standards: A Literature Review

Tarı́

Molina‐Azorín

Pereira‐Moliner

et al. 2019

Engineering Management Journal

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This work examines the literature on the internalization of quality management standards via database searches (Web of Science, Emerald, ScienceDirect, and ABI/Inform-ProQuest). This review describes the characteristics of the relevant literature (theoretical or empirical, countries of study, and methods used), the internalization process (two constructs to measure internalization and items under each construct), drivers (reasons for seeking certification, quality culture, leadership, and training), and the effects of internalization (customer, people, and social results). Engineering managers can consider these aspects and associated drivers when they seek to improve the current processes and performance of their firms. On the basis of this review, this article identifies gaps in the literature and proposes future research areas.

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An empirical analysis of ISO 9001:2008 application in Italian services and manufacturing companies

Cited by 15 publications

References 32 publications

ISO 9001: a vaccine for time of crisis

ISO 9001: a vaccine for time of crisis

Analysis of the Impact of Standardized Quality Management System for the Improvement of Cooperation in the Supply Chain on the Basis of Small and Medium-Sized Organizations

Internalization of Quality Management Standards: A Literature Review

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