Internalization of Quality Management Standards: A Literature Review

Tarı́, Juan José; Molina‐Azorín, José F.; Pereira‐Moliner, Jorge; López‐Gamero, María D.

doi:10.1080/10429247.2019.1671764

Cited by 23 publications

(22 citation statements)

References 86 publications

(148 reference statements)

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“…Similar results were found in studies in the MENA region (Al-khalifa and Aspinwall, 2000; Bounabri et al , 2018; Magd, 2006, 2008; Zaramdini, 2007), as well as other regions (Poksinska et al , 2006; Santos et al , 2014). Besides, other studies in other regions perceived internal factors such as improving the internal efficiency of an organization as a top motivation to implement ISO 9001 (Heras-Saizarbitoria and Boiral, 2015; Prajogo et al , 2012; Psomas and Antony, 2015; Singh et al , 2011; Tarí et al , 2020). Surprisingly, the least essential drivers, according to Yemeni ISO 9001 certified companies, related to their weak desire to compete internationally and to improve the quality of their employees.…”

Section: Discussionmentioning

confidence: 99%

Insights into the reasons behind the limited implementation of ISO 9001 certification: empirical evidence from Yemen

Aamer

Al-Awlaqi

Mandahawi

2020

TQM

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PurposeWhile ISO 9001 standard certification is approaching saturation in developed countries, other nations are still struggling with the implementation of ISO 9001. This study provides insights into countries with a very low number of registered certifications to understand the reasons behind the limited implementations, more particularly using evidence from Yemen. The objective of the study is to assess: the awareness, understanding, motivations, barriers and the benefits of implementing ISO 9001.Design/methodology/approachA survey was conducted to measure awareness levels, understanding, driving factors, barriers and the benefits of ISO 9001. Data collection was carried out through the classification of targeted firms into two separate categories, certified and noncertified organizations. The classification of firms was conducted to enrich the understanding from two different perspectives. A total of 72 responses, from companies ranging in size from large to small, and in both the private and public sectors, were analyzed using the descriptive and multiple correspondence analysis (MCA).FindingsThe data analysis showed that the limited implementation of ISO 9001 certifications could be due to several internal and external factors such as the relatively low awareness level of the certification and guidelines, and the inconsistency of understanding the certification purpose. The benefits focused solely on improving the quality of systems efficiency and increasing quality awareness, and not on internationalization.Research limitations/implicationsThe findings of this work provide the groundwork for decision-makers to understand the drivers and challenges of ISO 9001 to plan corrective actions and contribute to promote and increase the number of certified organizations in similar countries and economies. While the data in this study were collected in the context of one country, the methodology and framework used in this study can be utilized by other researchers to collect data in similar countries with a low number of ISO 9001 certifications.Originality/valueThis research is one of the very few that addresses the limited implementation of ISO 9001 in the Middle East and North Africa region and Yemen in particular.

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Section: Discussionmentioning

confidence: 99%

Insights into the reasons behind the limited implementation of ISO 9001 certification: empirical evidence from Yemen

Aamer

Al-Awlaqi

Mandahawi

2020

TQM

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“…As noted above, prior research on the internalization of a quality standard shows internalization can include two dimensions: daily practices and continuous improvement (Naveh & Marcus, 2005;Tarí, Molina-Azorín, Pereira-Moliner, & López-Gamero, 2020). Daily practices are conceptualized as the use of quality documents and the integration of quality issues into daily routines, the training provided to all employees, and the update of quality documents to daily organizational practices.…”

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confidence: 99%

The association between environmental sustainable development and internalization of a quality standard

et al. 2021

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This work empirically examines the importance of the internalization of a quality standard for environmental sustainable development in Spanish hotels. It aims to examine the direct relationships between the internalization of a quality standard and environmental practices and performance and the mediating role of environmental practices on the relationship between the internalization of a quality standard and environmental performance. The work uses a sample of 176 hotels and applies the partial least squares (PLS) approach to test these relationships. The results show that (a) the internalization of a quality standard (through daily practices and continuous improvement) is positively related to environmental practices and performance and (b) environmental practices partially mediate the relationship between the internalization of a quality standard and environmental performance. The study extends the literature by explaining that the internalization of a quality standard strengthens environmental sustainable development.

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“…Among the pathways toward this alignment (Barafort et al, 2002;Faraj & Sproull, 2000;Rebentisch & Prusak, 2017), underline the interests of using of combined standards and of a better coordination of procedures at a transversal level, to ensure the uniformity and coherence of practices, by formalizing (description and modeling) and harmonizing the stakeholder practices. Indeed, depending on the size of the company and its history, there may be a single standard, or several specific standards (Delisle, 2019;Laporte et al, 2008;Tarí et al, 2020). Analyses of standards can allow identifying where difficulties may reside, which sources may induce inefficiency, and studying how to optimize the activities.…”

Section: Integrating Systems Engineering and Project Management: Issues And Stakesmentioning

confidence: 99%

Enhancing Engineering Project Management Through Process Alignment

Xue

Baron

Vingerhoeds

et al. 2021

Engineering Management Journal

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In order to lead successful projects, coordinating the different business units of a company is compulsory. This paper proposes a framework to make companies' practices evolve toward a better alignment of the business units based on their processes, and illustrates it with project management and systems engineering processes. Indeed, all the different organization units intend to serve the common global objective to satisfy the customer needs, and need to closely collaborate during projects. However, work organization in companies often leads to barriers between these stakeholders, with the result of an incoherent decision-making that may compromise project execution. Therefore, the issue of processes alignment from different domains lies at the very heart of ongoing research topics and ranks first among economic and industrial concerns. This paper uses a qualitative approach to show how different business units' processes can be integrated and illustrate this framework by aligning the systems engineering and project management processes within a certain engineering project context. By using the proposed framework, different teams (or even different companies, in a context of distributed enterprise) can align their practices, while also making them evolve toward a better compliance with standards.

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Internalization of Quality Management Standards: A Literature Review

Cited by 23 publications

References 86 publications

Insights into the reasons behind the limited implementation of ISO 9001 certification: empirical evidence from Yemen

Insights into the reasons behind the limited implementation of ISO 9001 certification: empirical evidence from Yemen

The association between environmental sustainable development and internalization of a quality standard

Enhancing Engineering Project Management Through Process Alignment

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