2010
DOI: 10.17705/1cais.02608
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An Empirical Examination of IT-Enabled Emergency Response: The Cases of Hurricane Katrina and Hurricane Rita

Abstract: This paper reports the results of an empirical study that analyzes emergency incident response. The paper studies how information systems (IS) complement other organizational assets to help emergency responders achieve satisfactory response performance. We test the research model using empirical data collected from responses to Hurricane Katrina and Hurricane Rita. The results show that IS-enabled asset allocation support directly improves emergency response performance and also positively interacts with non-I… Show more

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Cited by 15 publications
(12 citation statements)
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“…Prior studies have explored the impact of SNS, especially Twitter, on the public in the context of emergency events. Examples include Hurricane Katrina in 2005 (Chen et al 2010), the 2007 Virginia Tech Shootings (Ada et al 2010), the 2008 China Sichuan Earthquake (Li and Rao 2010), and the 2011 Japan Fukushima nuclear disaster (Li et al 2014). In addition, Oh et al (2013) have studied information processing through the SNS during three social crises, the Mumbai Terror attacks in 2008, Toyota Recall in 2010 and the Seattle Shooting incident in 2012.…”
Section: Introductionmentioning
confidence: 99%
“…Prior studies have explored the impact of SNS, especially Twitter, on the public in the context of emergency events. Examples include Hurricane Katrina in 2005 (Chen et al 2010), the 2007 Virginia Tech Shootings (Ada et al 2010), the 2008 China Sichuan Earthquake (Li and Rao 2010), and the 2011 Japan Fukushima nuclear disaster (Li et al 2014). In addition, Oh et al (2013) have studied information processing through the SNS during three social crises, the Mumbai Terror attacks in 2008, Toyota Recall in 2010 and the Seattle Shooting incident in 2012.…”
Section: Introductionmentioning
confidence: 99%
“…In our HSC context, information sharing refers to the exchange of information between refugees and NGOs. Sharing information about aid is needed improve HSC performance because it allows NGOs to better plan their inventory and manage replenishment schedule (Prajogo and Olhager, 2012; Wu et al, 2014; Chen et al, 2010). This would facilitate delivering the right quantity at the right time (Akhtar et al, 2012).…”
Section: Theoretical Development and Hypothesesmentioning
confidence: 99%
“…Information is valuable for communicating efforts taken and relief needed between aid givers and aid receivers. Effective information flow enhances decision making and ensures a rapid response that contribute to a high-performing HSC (Day, Junglas, and Silva, 2009), and enable NGOs to better react to uncertainties accompanying disasters (Cantor et al, 2014; Wakolbinger et al, 2013; Chen et al, 2010). Moreover, NGOs face constant demand for information by funders regarding their activities to ensure the fund is wisely spent (Ebrahim, 2002).…”
Section: Introductionmentioning
confidence: 99%
“…If some major emergencies occurred, such as earthquakes, fire and terrorist attacks, the degree and the general number of casualties can be assessed and the damage assessment report can be worked out within 24 hours. [6] This is exceedingly helpful to the implementation of the decision on rescue in time.…”
Section: Insufficiency In Emergency Knowledgementioning
confidence: 99%