Share if you care

Abstract

Although the performance of Humanitarian Supply Chain (HSC) receives considerable attention in current literature, measuring HSC performance remains challenging. HSC performance depends largely on the ability to meet the needs of the sufferers which contradicts with current performance measures that focus on input metrics such as donations and expenditures rather than output metrics. In this paper, we address this gap in the literature by examining refugee service performance as perceived by refugees themselves. We examine the impact of information sharing and information quality on HSC service performance. We further draw on social capital theory to investigate how the dimensions of social capital influence information sharing and information quality. Data collected from 276 refugees in Zaatari camp in Jordan provide support for our proposed model. Our paper makes two contributions. First, we extend current literature on HSC performance by examining the impact of information sharing and the quality of the information shared on the beneficiaries’ perception of HSC performance. We therefore focus on output metrics rather than input metrics. Second, we apply a social capital theoretical lens to investigate how social ties and relations influence information sharing and information quality in HSC. We also offer theoretical and practical implications for academics and stakeholders in the field of HSC.

Can information sharing predict fresh produce supply chain performance amid the COVID-19 pandemic? A social learning perspective

“…Larson and Kulchitsky (2000) find that information quality is positively and significantly associated with lead time performance, including on-time delivery. It also has a positive and significant relationship with service performance in the context of humanitarian SC (Najjar et al, 2019). Whilst similar results have been indicated in the context of FPSC, further empirical evidence is required to support the claim (Lusiantoro et al, 2018), particularly during the COVID-19 pandemic, in which the wide spread of mis-and unverified information emerged, termed as "infodemic" (WHO, 2020; Laato et al, 2020;Armitage et al, 2020).…”

“…As such, we believe that the higher the degree of information sharing and information quality, the better the chance of organisations to cognitively assess the usefulness of the information (interpret meanings), before acquiring it to achieve specific purposes (Giannakis, 2008;Gilbert and Cordey-Hayes, 1996). Similarly, higher degree of information sharing and information quality could indicate a strong collaborative relationship (Najjar et al, 2019), which could increase trust (e.g. Erdem and Ozen, 2003) and create better experience for the SC actors involved in the process, leading to better emotional assessment of the shared information.…”

“…Citing Monczka et al. (1998), Najjar et al. (2019, p. 469) also argue that “the information shared should be of high quality not only to produce the desired outcome, but also because low-quality information (i.e.…”

Small and medium enterprise agro-processing firms supply chain performance: the role of owner-manager’s managerial competencies, information sharing and information quality

“…Existing research examines the mediating role of information sharing when examining the link between information quality and SC performance (Marinagi et al, 2015;Kankam et al, 2023) and the mediating role of information sharing and information quality on the relationship between driven culture on customer development and firm performance (Agyei-Owusu et al, 2021). In other studies, information quality is treated as an independent variable (Najjar et al, 2019;Omar et al, 2010;Suprapto et al, 2017) with information sharing being dependent on information quality. Najjar et al (2019) argue that focusing on only information sharing isn't enough to achieve good SC performance.…”

“…In other studies, information quality is treated as an independent variable (Najjar et al, 2019;Omar et al, 2010;Suprapto et al, 2017) with information sharing being dependent on information quality. Najjar et al (2019) argue that focusing on only information sharing isn't enough to achieve good SC performance. The MSCRA 5,4…”