An empirical study of customers’ perceptions of security and trust in e-payment systems

Kim, Changsu; Wang, Tao; Shin, Namchul; Kim, Ki-Soo

doi:10.1016/j.elerap.2009.04.014

Cited by 425 publications

(372 citation statements)

References 30 publications

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“…Prior literature argued that technological protection and security statements are significant factors that can improve consumer-perceived security [61,62,63]. Our study suggests that consumers desire e-commerce companies to have technological protection and security statements.…”

Section: Discussionmentioning

confidence: 70%

E-retailing Ethics in Egypt and Its Effect on Customer Repurchase Intention

Agag

Elbeltagi

2014

IFIP Advances in Information and Communication Technology

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Abstract. The theoretical understanding of online shopping behaviour has received much attention. Less focus has been given to the formation of the ethical issues that result from online shopper interactions with e-retailers. The vast majority of earlier research on this area is conceptual in nature and limited in scope by focusing on consumers' privacy issues. Therefore, the purpose of this paper is to propose a theoretical model explaining what factors contribute to online retailing ethics and its effect on customer repurchase intention. The data were analysed using variance-based structural equation modelling, employing partial least squares regression. Findings indicate that the five factors of the online retailing ethics (security, privacy, non-deception, fulfilment/reliability, and corporate social responsibility) are strongly predictive of online consumers' repurchase intention. The results offer important implications for e-retailers and are likely to stimulate further research in the area of e-ethics from the consumers' perspective.

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Section: Discussionmentioning

confidence: 70%

E-retailing Ethics in Egypt and Its Effect on Customer Repurchase Intention

Agag

Elbeltagi

2014

IFIP Advances in Information and Communication Technology

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“…Trusted vendors are not believed to act opportunistically even if contracts are considered incomplete. Research found a significant relationship between trust and security in e-commerce (Pavlou, 2003;Teo & Liu, 2007), mobile commerce (Siau & Shen, 2003), online trading systems (Roca, et al, 2009), and in e-payment systems (Kim, et al, 2010). Also Suh and Han (2003) suggests that website trust is positively associated with security.…”

Section: Vendor Opportunism In Cloudmentioning

confidence: 99%

“…Trust is a critical aspect in many economic transactions and is considered a complexity reduction strategy (Luhmann, Davis, Raffan, & Rooney, 1979). The literature on trust posits that trust supports information sharing and adoption of e-commerce technologies (Hart & Saunders, 1997;Kim, Tao, Shin, & Kim, 2010;Suh & Han, 2003). Trusted vendors are not believed to act opportunistically even if contracts are considered incomplete.…”

Section: Vendor Opportunism In Cloudmentioning

confidence: 99%

Modelling the Intention to Adopt Cloud Computing Services: A Transaction Cost Theory Perspective

Yigitbasioglu

2014

AJIS

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This paper uses transaction cost theory to study cloud computing adoption. A model is developed and tested with data from an Australian survey. According to the results, perceived vendor opportunism and perceived legislative uncertainty around cloud computing were significantly associated with perceived cloud computing security risk. There was also a significant negative relationship between perceived cloud computing security risk and the intention to adopt cloud services. This study also reports on adoption rates of cloud computing in terms of applications, as well as the types of services used.

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“…People are always seeking some fast, secure, and reliable way to make payments. With the development of computer systems, more and more payments are done within computer systems [1]. Nowadays the usage rate of smart phones is increasing rapidly and undoubtedly people are eagerly switching to mobile platforms to make payments [2].…”

Section: Introductionmentioning

confidence: 99%

Security Research of a Social Payment App and Suggested Improvement

Khandekar¹,

Liang²,

Razaque³

et al. 2016

CAE

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Electronic commerce has become integral part of business operation and individual person's life. It is easy, fast and reliable way of money transfer. However with new technology security related issues have increased drastically. In this research, study of a payment application "Square Cash" has been done from different aspects like checking security related issues and suggestions have been given for improvement.To measure performance of used payment procedure in square cash, one should understand flaws in depth in payment application. This research analyzes the security related issues of application "Square Cash" and highlights flaws in existing application. Author has used different methods to inspect this application which includes doing reverse engineering, observing and finding risks related to social engineering attacks. Also they have proposed secured payment protocol using self-certified key generation method. Introduction of this cryptographic system will keep transactions more reliable and secured. This research provides developers guidelines to build secure and usable online payment applications. This will result in a better payment application which will gain customers trust and will increase e-commerce business.

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An empirical study of customers’ perceptions of security and trust in e-payment systems

Cited by 425 publications

References 30 publications

E-retailing Ethics in Egypt and Its Effect on Customer Repurchase Intention

E-retailing Ethics in Egypt and Its Effect on Customer Repurchase Intention

Modelling the Intention to Adopt Cloud Computing Services: A Transaction Cost Theory Perspective

Security Research of a Social Payment App and Suggested Improvement

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