An Empirical Study of Factors Influencing Intention to Use Smartphone Applications

Sohn, Kyu-Seek

doi:10.5762/kais.2012.13.2.628

Cited by 7 publications

(1 citation statement)

References 17 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The impact of information/content quality of mobile services on individuals’ usage intention has been supported by many previous studies (e.g., Refs. [ 16 , 43 , 44 ].…”

Section: Literature Reviewmentioning

confidence: 99%

Users’ intention to continue using mHealth services: A DEMATEL approach during the COVID-19 pandemic

Alzahrani

Al-Samarraie

Eldenfria

et al. 2022

Technology in Society

View full text Add to dashboard Cite

The coronavirus disease 2019 (COVID-19) has changed the way we use and perceive online services. This study examined the influence of service quality factors during COVID-19 on individuals' intention to continue use mHealth services. A decision-making trial and evaluation laboratory (DEMATEL) approach was used to identify and analyse the relationships between service quality and individuals' intention to continue use mHealth during the COVID-19 pandemic. Individuals' direct, indirect, and interdependent behaviours in relation to service quality and continues use of mHealth were studied. A total of 126 respondents were involved in this study. The results identified several associations between service quality factors and individuals' continuous use of mHealth. The most important factor found to influence users’ decision to continuously use mHealth was assurance, followed by hedonic benefits, efficiency, reliability, and content quality. The relevant cause-and-effect relationships were identified and the direction for quality improvement was discussed. The outcomes from this study can support healthcare policy makers to swiftly and widely respond to COVID-19 challenges. The findings provide fundamental insights for healthcare organisations to promote continuous use of mHealth among people by prioritising service improvements.

show abstract

“…The impact of information/content quality of mobile services on individuals’ usage intention has been supported by many previous studies (e.g., Refs. [ 16 , 43 , 44 ].…”

Section: Literature Reviewmentioning

confidence: 99%

Users’ intention to continue using mHealth services: A DEMATEL approach during the COVID-19 pandemic

Alzahrani

Al-Samarraie

Eldenfria

et al. 2022

Technology in Society

View full text Add to dashboard Cite

show abstract

Effective Communication between Parents and Teachers using Smartphone App

Kang¹,

Cho²

2014

IJSEIA

View full text Add to dashboard Cite

An Empirical Study on the Differences of Relationship between Content Quality Factors and User Satisfaction on Mobile Contents Based on User Characteristics

Kim¹,

Chae²

2013

Journal of the Korea Academia-Industrial cooperation Society

View full text Add to dashboard Cite

This study figured out how could mobile contents quality factors, such as usefulness, accuracy, timeliness, entertaining, economic, security etc., affect satisfaction by user individuality using empirical analysis with an aim of finding difference in content quality factors which have an influence on mobile contents satisfaction by user characteristics in integrated view systemically. The result of analysis shows that usefulness has an influence on satisfaction in principle regardless of user characteristics. This study discovered that both of usefulness and entertaining are significant to satisfaction in the groups with high-user individuality. On the other hand, in the groups with low-user individuality both of usefulness and accuracy affect satisfaction. Findings show that contents preference can be different based on user characteristics. Implications are discussed and limitations are proposed based on empirical analysis.

show abstract

An Empirical Study of Factors Influencing Intention to Use Smartphone Applications

Cited by 7 publications

References 17 publications

Users’ intention to continue using mHealth services: A DEMATEL approach during the COVID-19 pandemic

Users’ intention to continue using mHealth services: A DEMATEL approach during the COVID-19 pandemic

Effective Communication between Parents and Teachers using Smartphone App

An Empirical Study on the Differences of Relationship between Content Quality Factors and User Satisfaction on Mobile Contents Based on User Characteristics

Contact Info

Product

Resources

About