An Empirical Study of the Impact of IT on Performance in Indian Service Industries

Behera, Ajay Kumar; Nayak, Narayan Chandra; Das, Harish Chandra; Mohapatra, Rabindra Narayan

doi:10.1002/joe.21605

Cited by 6 publications

(2 citation statements)

References 29 publications

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“…Di level usaha besar, studi menunjukkan bahwa kehadiran Teknologi Informasi (TI) dapat meningkatkan proses bisnis (Acar dkk., 2005;Bu´rca dkk., 2005), meminimalkan biaya produksi, transaksi, dan tenaga kerja, memberikan nilai tambah untuk produk dan layanan, serta meningkatkan keunggulan kompetitif (Corso dkk., 2003;Levy dkk., 2001;Nguyen dkk., 2007;Premkumar, 2003). Behera, Nayak, Das, & Mohapatra (2015) menemukan bahwa adopsi TI berpengaruh positif terhadap kinerja, produktivitas, efektivitas, dan efisiensi layanan perusahaan. Adopsi Teknologi Informasi dan Komunikasi (TIK) dapat meningkatkan kinerja perusahaan melalui revitalisasi staf, mobilisasi sumber daya, restrukturisasi proses, dan pelayanan konsumen yang lebih baik dibandingkan pesaingnya .…”

Section: Buku Ini Tidak Diperjualbelikanunclassified

Strategi Pengembangan Daya Saing Ekonomi Digital: Penguatan Inovasi Industri Manufaktur Berbasis Teknologi Digital

Mychelisda¹,

Soekarni²,

Nugroho³

et al. 2023

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Substansi dari naskah kerja ini esensinya untuk menjawab pertanyaan pokok: bagaimana tingkat kesiapan IMK dalam mengadopsi teknologi maju berbasis digital adalam rangka memperkuat produktivitas dan daya saingnya ke depan? Kesiapan ini ditinjau dari kapasitas IMK dari satu sisi, dan dukungan Pemda terhadap IMK pada sisi lain, dalam mengadopsi teknologi yang lebih maju. Hasil penelitian Tim Ekonomi Digital PRE-BRIN menemukan lima permasalahan utama yang dihadapi IMK dalam mengadopsi teknologi maju yaitu: (1) Rendahnya pemahaman IMK terhadap teknologi digital; (2) Keterbatasan jenis mesin dan peralatan produksi IMK; (3) Keterbatasan SDM IMK dalam mengadopsi teknologi digital; (4) Kesulitan IMK dalam aspek pembiayaan; (5) Rendahnya kualitas jaringan dan kemampuan IMK dalam menggunakan internet. Sementara itu, penelitian tersebut juga menemukan masih lemahnya dukungan Pemda kepada IMK dalam upaya meningkatkan produktivitas dan daya saingnya melalui penguatan teknologi. Berdasarkan pemetaan kendala di atas, bagian akhir working paper ini merumuskan empat rekomendasi kebijakan yang penting untuk dilakukan. Pertama, perluasan program literasi digital bagi IMK. Kedua, program penguatan adopsi IMK terhadap teknologi berbasis digital. Ketiga, program pengembangan koperasi berbasis klaster sebagai hub (penyambung) pengembangan kapasitas usaha IMK. Keempat, dukungan kebijakan penguatan ekosistem penguatan teknologi berbasis kolaborasi.

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Section: Buku Ini Tidak Diperjualbelikanunclassified

Strategi Pengembangan Daya Saing Ekonomi Digital: Penguatan Inovasi Industri Manufaktur Berbasis Teknologi Digital

Mychelisda¹,

Soekarni²,

Nugroho³

et al. 2023

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“…The banking sector has been through transitional and extraordinary changes. It includes customer oriented innovative solutions (Kumar Behera et al 2015). The current study aims to investigate the key antecedents of employee performance in the banking sector.…”

Section: Target Populationmentioning

confidence: 99%

Do Servant Leadership Self-Efficacy and Benevolence Values Predict Employee Performance within the Banking Industry in the Post-COVID-19 Era: Using a Serial Mediation Approach

Mujeeb

Khan

Obaid

et al. 2021

Administrative Sciences

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Globally, the COVID-19 pandemic has brought significant implications to the workplace and highly impacted employee performance in every organization. In contemporary research, the scholars agree that leadership is one of the critical antecedents to predict employee performance in organizations. However, research is needed to investigate the mediating role of integral factors such as benevolence values (BV) and self-efficacy (SE) in predicting employee performance in the workplace. This study aimed to investigate the impact of key antecedents on employee performance in the banking industry. The findings reveal that the key antecedents, e.g., servant leadership (SL), self-efficacy (SE), and benevolence values (BV), have a direct positive relationship with employee performance (EP). Moreover, multiple indirect paths were tested, including serial mediation. This study used a quantitative methodology based on the positivist paradigm. A sample of 560 employees was randomly chosen. A survey questionnaire was distributed among them, and 400 were returned with a response rate of 70%, and the clean data of 400 employees was used for data analysis. The structural equation modeling (SEM) technique was employed using Smart PLS 3.3.3 software. The results confirmed that both SE and BV mediate the relationship between SL and EP. Likewise, BV mediates the relationship between SE and EP, and SE mediates the relationship between SL and BV. Finally, in serial mediation, the relationship between SL and EP is also established via SE and BV together as mediators.

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Banking on Innovation, Innovation in Banking at ICICI Bank

Parameswar¹,

Dhir²,

Dhir³

2016

Glob Bus Org Exc

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A robust banking sector is crucial to the economic health of every nation. In India, the fast‐growing and competitive banking industry is being challenged by new regulations and ever‐evolving customer needs. Based in Mumbai, Industrial Credit and Investment Corporation of India Bank has become a leader in its industry by strategically using technology to broaden its reach to under‐served consumers in rural communities with innovative products, financial literacy outreach, and efficient modes of product delivery. Positioning itself as both technologically savvy and customer‐friendly, Industrial Credit and Investment Corporation of India Bank has stayed ahead of the competition by anticipating customer requirements for secure, efficient, and seamless service. © 2016 Wiley Periodicals, Inc.

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An Empirical Study of the Impact of IT on Performance in Indian Service Industries

Cited by 6 publications

References 29 publications

Strategi Pengembangan Daya Saing Ekonomi Digital: Penguatan Inovasi Industri Manufaktur Berbasis Teknologi Digital

Strategi Pengembangan Daya Saing Ekonomi Digital: Penguatan Inovasi Industri Manufaktur Berbasis Teknologi Digital

Do Servant Leadership Self-Efficacy and Benevolence Values Predict Employee Performance within the Banking Industry in the Post-COVID-19 Era: Using a Serial Mediation Approach

Banking on Innovation, Innovation in Banking at ICICI Bank

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