An Empirical Study on Future of Mobile - Wallets in India : A Gateway for Cashless Payments

Shukla, Upendra Nath

doi:10.17010/aijer/2017/v6i6/120117

Cited by 6 publications

(3 citation statements)

References 0 publications

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“…The majority of users have used mobile money to send or receive money. This result supports the studies by [2,11,15,32,33,35,36,39] where mobile wallets play a significant role in day to day life with the increase in the use of smartphones and access to the Internet. The result on the 35% of the respondents who never used mobile money services does not align with the previous results whereby 31% do not know about mobile money services and 23% have not heard of mobile money services.…”

Section: Resultssupporting

confidence: 90%

Users’ Perception on Knowledge Transfer via Mobile Money Services

Azizan¹,

Bakar²,

Rahman³

2021

MJoSHT

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Mobile money is an electronic wallet service that allows users to store, send, and receive money. Safe and easy electronic payments make mobile money a popular alternative to bank accounts. Despite the convenient services offered to users, the adoption of mobile money is still low. Due to that, the objective of this study is to assess the perceptions of users on mobile money services as a convenient payment alternative. This study adapted the intra-organizational knowledge transfer (KT) model to understand how users perceive mobile money services. This model has been chosen because it is well accepted and recognized among the researchers. Szulanski's intra-organizational KT model consists of four stages, namely initiation, implementation, ramp-up, and integration. This study adopted interpretive structural modeling (ISM) as the methodology. ISM is a well-established methodology for identifying relationships among specific items, which define a problem or an issue. This approach has been increasingly used by various researchers to represent the interrelationships among various elements related to the issue. The data were collected using the survey. The surveys were randomly distributed via e-mail to users in Malaysia. 481 responses answered the survey. On average 69% of the respondents know about mobile money and 31% of the respondents do not know about it. Having said that, 77% of the respondents have heard of mobile money services whereby only 23% have not heard about it. These results show that around 8% of the respondents heard of mobile money services but they do not find out what it means.

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Section: Resultssupporting

confidence: 90%

Users’ Perception on Knowledge Transfer via Mobile Money Services

Azizan¹,

Bakar²,

Rahman³

2021

MJoSHT

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“…In this regard, the current state of mobile money usage suggests an enormous growth in the use of digital products. Furthermore, mobile money usage can support a cash less society movement, which indicates that a country has an infrastructure that allows the connection of all payments for public services such as transportation, household needs, and others (Azali, 2016;Humbani, 2018;Raj, 2015;Shukla, 2017) Behind the benefits of digital financial services ease of use lies some risks including cyber-security hazards, customer privacy protection, fraud, money laundering, and other issues. Customer protection is a crucial component of digital transformation (FSA, 2020).…”

Section: Introductionmentioning

confidence: 99%

Digital Customer Protection: Mediator between Mobile Money Usage and Financial Inclusion

Budiyono

Sukamulja

2023

mem

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The development of technology in the 5.0 era, marked by the increase in internet usage, currently impacts people's habits in accessing financial services, such as mobile money usage. Therefore, it aligns with the government's vision to increase financial inclusion through mobile money usage to reduce poverty. However, Yogyakarta Province is a province with a poverty rate that exceeds the national average, and it is the highest in the Java region. In this regard, digital customer protection needs to be considered because mobile money usage carries a high risk to the security and privacy of user data. Therefore, this study aims to determine the role of digital customer protection in mediating mobile money usage and financial inclusion in productive age communities in Yogyakarta. This study applies the Sobel test by Baron and Kenny and the process method by Hayes. The result of this study shows that digital customer protection significantly mediates mobile money usage towards financial inclusion partially in productive age communities in Yogyakarta Province. With these results, it is expected that all parties should work together to increase mobile money usage to reduce poverty and help the government to achieve the welfare of the community.

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“…It very well may be said about the future, that cashless installments will most likely be unable to substitute the customary physical wallet and may along these lines simply supplement existing installment arrangements (Solat, 2017). However, it is additionally a probability that a substitution will happen bit by bit and first following quite a long while be finished Shukla (2017). Regardless of what will occur, investigating what properties the clients find valuable in an electronic wallet, is a stage in transit towards a cashless society.…”

Section: Introductionmentioning

confidence: 99%

Electronic Payment Product and Quoted Deposit Money Banks Performance in Nigeria

Momoh-Musa¹,

Ironkwe²

2021

RJMP

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Efficient payment systems are crucial for developed and less developing countries economic development and are regarded as the backbone to a highly competitive country. Innovations in the payment industry have also lead to greater access to formal financial system. This study examined the relationship between electronic payment product and quoted deposit money banks performance in Nigeria. data on different sub-variables of electronic payment product and return on equity from 2007-2018 were collected from Central Bank of Nigeria statistical bulletin, annual Central Bank of Nigeria reports, federal Inland Revenue Service, annual reports and e-business unit report of deposit money banks. Ordinary Least Square of multivariate regression based on Auto-regressive distributed Lag, unit root test, panel co-integration, granger causality and panel dynamic error correction model was used in analyzing the data. The empirical results indicate that electronic payment product significantly relate to return on equity. We conclude that electronic payment product has the potency to make positive and significant contribution to performance and recommends that Automated Teller Machine (ATM) should be put in different locations for easily accessible by customers, so that quick service and convenience is maintained hence improving bank operations to the same time constant service should be ensured in order to provide reliability of the services. Deposit money banks and other specialized organizations should conduct awareness programs for client son the importance and ease of using electronic payment products in financial transactions in local and international markets. Banks should pay attention to issuing new and modern electronic payment methods to attract new customers and fellow developments in global markets.

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An Empirical Study on Future of Mobile - Wallets in India : A Gateway for Cashless Payments

Cited by 6 publications

References 0 publications

Users’ Perception on Knowledge Transfer via Mobile Money Services

Users’ Perception on Knowledge Transfer via Mobile Money Services

Digital Customer Protection: Mediator between Mobile Money Usage and Financial Inclusion

Electronic Payment Product and Quoted Deposit Money Banks Performance in Nigeria

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