An ethnography of Electronic Shelf Labels: The resisted digitalization of prices in contemporary supermarkets

Soutjis, Bastien; Cochoy, Franck; Hagberg, Johan

doi:10.1016/j.jretconser.2017.08.009

Cited by 29 publications

(14 citation statements)

References 21 publications

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“…The global retail industry is undergoing a digital disruption. As a result, various Industry 4.0 technologies have already been successfully incorporated in the retail industry (Soutjis et al, 2017;Shankar, 2018). Furthermore, omnichannel shopping options (Ozge et al, 2017), which offer great convenience to customers, are fast gaining popularity.…”

Section: Introductionmentioning

confidence: 99%

Retail 4.0 adoption and firm performance among Malaysian retailers: the role of enterprise risk management as moderator

Sakrabani

Teoh

2020

IJRDM

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PurposeThe purpose of this study was to ascertain the determinants of firm performance for Malaysian retailers.Design/methodology/approachAn online survey was conducted to collect responses from members of the Malaysian Retailers' Chain Association. A total of 126 responses were obtained. Data analysis was done by using the PLS-SEM method.FindingsThe results of the study indicate that Retail 4.0 adoption is able to improve retailers' performance as-a-whole by improving the four perspectives of firm performance as given in the Balanced Scorecard, i.e. the finance perspective, the customer perspective, the internal processes' perspective and also learning and growth perspective. Further, enterprise risk management was found to have a positive moderating effect on retailers' performance as-a-whole and also on the finance and customer perspectives of performance.Research limitations/implicationsThe study was conducted only in Malaysia and so, it might be geographically limited. Besides, it is cross-sectional in nature and therefore, the impact might be different if the study had been conducted over a longer period.Practical implicationsThis study provides a useful framework for retailers who are seeking to improve firm performance.Originality/valueThis is one of the first studies to show the impact of Retail 4.0 adoption on firm performance. Besides, this is also the first time, enterprise risk management has been introduced as a positive moderator on the impact of technology adoption on retailers' performance.

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Section: Introductionmentioning

confidence: 99%

Retail 4.0 adoption and firm performance among Malaysian retailers: the role of enterprise risk management as moderator

Sakrabani

Teoh

2020

IJRDM

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“…Today's retailing customers are faced with new technologies such as self-checkout service (Orel and Kara, 2014), portable touch scanners (Nathalie and Djelassi, 2016) or electronic shelf labels (Soutjis et al, 2017). Furthermore, there are innovations associated with e-commerce environments (Reinartz et al, 2011).…”

Section: Introductionmentioning

confidence: 99%

Technology Acceptance as a Determinant of Online Grocery Shopping Adoption

Bauerová¹,

Klepek²

2018

Acta Univ. Agric. Silvic. Mendelianae Brun.

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Online grocery shopping plays an important role in the current online market as the most evolving online shopping category. Despite that, consumers adopt this way of shopping quite differently across European countries. To explain such a difference, the Technology acceptance model (TAM) can be used for better understanding consumer behaviour toward habitual online shopping. This paper goes beyond and applies TAM in online grocery area based on the assumption that customers view online grocery shopping as an interaction with system respectively web page interface. The aim of the paper is to explain consumer behaviour in the domain of online grocery shopping. Structural equation modelling was chosen to determine factors influencing online grocery shopping and moreover, to find positive relationships between them. The online quantitative questionnaire was given to 480 respondents. Analysis showed a positive relationship between Perceived Usefulness (PU), Perceived Ease of Use (PEOU) and Behavioural Intention (BI). The final scheme has characteristics of simple path model with a sequence of latent constructs where PEOU has a positive effect on PU and PU consequently effects BI. Perceived Usefulness of online grocery shopping have a direct effect on Intention to buy, therefore plays a crucial role in awakening the interest in buying food online.

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“…Egy időben úgy gondolták, hogy a tabletek és az okostelefonok csupán marginális befolyással lesznek az üzleti folyamatokra, azonban mára ennek az ellenkezője bizonyosodott be (Fuentes, 2017). Olyan egyszerű folyamatok, mint a címkézés digitalizálttá tétele, alapjaiban tudja megváltoztatni egy kereskedelmi vállalat árstratégiáját, azt flexibilissé és átláthatóbbá téve (Soutjis, Cochoy, & Hagberg, 2017).…”

Section: Szerzők/authorsunclassified

Digitalizációs projektek a magyar kiskereskedelmi szektorban. Két meghatározó szegmens összehasonlítása empirikus példákon keresztül

Matyusz

Pistrui

2020

Veztud

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An ethnography of Electronic Shelf Labels: The resisted digitalization of prices in contemporary supermarkets

Cited by 29 publications

References 21 publications

Retail 4.0 adoption and firm performance among Malaysian retailers: the role of enterprise risk management as moderator

Retail 4.0 adoption and firm performance among Malaysian retailers: the role of enterprise risk management as moderator

Technology Acceptance as a Determinant of Online Grocery Shopping Adoption

Digitalizációs projektek a magyar kiskereskedelmi szektorban. Két meghatározó szegmens összehasonlítása empirikus példákon keresztül

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