“…Our study shows that when nurses suffered, particularly because of negative interpersonal relationships with colleagues, line managers or patients, their performance decreased in terms of quality, and deviant behaviours were carried out, reducing the quality of perceived care. This is in line with previous literature showing that conflicts with head nurses or managers (Policastro & Payne, 2013), the perception of injustice within organizations (Ahmed, Kiyani, & Hashmi, 2013;Ceylan & Sulu, 2011), poor leadership styles (Alilyyani et al, 2018;Egues & Leinung, 2013) and lack of social support (Longo & Sherman, 2007) are antecedent to counterproductive work behaviours (Zaghini et al, 2016).…”