An examination of experiential quality, nostalgia, place attachment and behavioral intentions of hospitality customers

Tsai, Chen-Tsang; Hsu, Hsuan L.; Chen, Chia-Chi

doi:10.1080/19368623.2020.1706684

Cited by 40 publications

(32 citation statements)

References 58 publications

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“…Structural modeling results report the estimation paths of the direct effects of place attachment (0.192) and sense of presence (0.159) on behavioral intentions at significant positive levels ( p < 0.001), which are consistent with previous research ascertaining combined influences of response and self-efficacies on the risk assimilation behaviors of consumers (Atadil and Lu, 2021; Jensen and Sorensen, 2020). In particular, while previous studies have primarily examined place attachment of non-local hospitality guests (Prayag and Lee, 2018; Tsai et al , 2020), this research claims its theoretical contribution by marshaling the credible evidence on how place attachment underscores the experiences by the local residents, together with an enormous amount of expatriates, of the tangible and intangible aspects of staycation product and their affective and behavioral endorsement of it. The contribution of place attachment to the success of staycation consumption in Hong Kong can also be iterated by the considerable expenditure incurred (around US$300 per night for five-star hotels), as against a local unemployment rate of 4.5% as of mid-2021 due to impacts of the pandemic on the job market.…”

Section: Discussion and Implicationmentioning

confidence: 92%

“A home away from hem”: exploring and assessing hotel staycation as the new normal in the Covid-19 era

Yan

Shen

2022

IJCHM

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Purpose Enlightened by the theoretical framework of adapted protection motivation, this study aims to explore and assess the viability and resilience of hospitality consumption in the ongoing Covid-19 era as embodied in the activity of staycation, which is gaining popularity as a rare escape from the hemming in of the pandemic. Design/methodology/approach This study collects data from staycation guests in Hong Kong, which at the time was under semi-lockdown imposing compulsory quarantine for inbound visitors. The data was analyzed through structural equation modeling (SEM). Findings It is revealed by the study results that staycation experiences in Hong Kong are underpinned by a full mediating effect between place attachment and experience quality is performed by sense of presence, together with consolidation of experience quality and psychological detachment as tenable mediators in the research model. Aside from the utilitarian and hedonic values, hospitality and tourism consumption have been engrained with profound socio-cultural implications congenial to the collective identities, recollection and contemplation of a civilized society, with the Covid-19 era and the foreseeable future expected to be no exception. Practical implications The results of this study can serve as reference regarding better planning and development of the staycation product as effective responses against the grave repercussions of the Covid-19 pandemic by hotel and hospitality practitioners and destination marketers and managers at large. In particular, the pandemic has inadvertently availed the opportunity for the destinationalization of the hotel and hospitality sector, with rich implications for industrial consolidations and coordination with destination authorities. Originality/value The holistic structural research model derived and empirically examined entails major antecedents and consequences of the experience quality of staycation guests in locked-down Hong Kong, with the incorporation of the variables of place attachment and extended conceptualization of sense of presence accounting for the efficacy factors of the staycation takers in terms of locality and recollection appraisals, respectively. This study enriches theoretical articulations on staycation as the new normal of hospitality consumption in the lingering pandemic era.

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Section: Discussion and Implicationmentioning

confidence: 92%

“A home away from hem”: exploring and assessing hotel staycation as the new normal in the Covid-19 era

Yan

Shen

2022

IJCHM

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“…In the tourism context, tourist experience in many contexts has been found to affect place attachment significantly. Specifically, experience factors such as experiential quality, authenticity, familiarity, involvement, emotions, and memories were found to affect tourist place attachment (Ramkissoon, 2015; Sthapit et al, 2017; Tsai, 2016; Tsai et al, 2020). Studies have meanly focused on exploring these factors and tourist place attachment stemming from leisure and sports activities (Kyle et al, 2003), rural tourism experiences (Loureiro, 2014), cultural tourism activities (Hou et al, 2005), and virtual reality experiences (Wu et al, 2019); while research on place attachment in the context of local restaurant experience is lacking.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

Destination restaurants, place attachment, and future destination patronization

Mohamed

Kim²,

Lehto³

et al. 2021

Journal of Vacation Marketing

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Consumers sometimes travel to a destination for the main purpose of enjoying the food and services a restaurant can offer. These restaurants are termed destination Restaurants. This study explores what constitutes such an experience at destination restaurants and how such experience influences visitors’ sense of place development for the destination they travel to and their revisit intention for the place. Data was gathered using a self-administered questionnaire distributed to tourists dining in destination restaurants in Hwayang-Dong in Chungbuk province, South Korea. Based on a convenience sample of 244 participants, the results suggest that a destination restaurant experience compromises seven components including ‘Food quality’, ‘Locale image’, ‘Restaurant atmosphere’, ‘Price Fairness’, ‘Ingroup socialization’, ‘Ease of conversation’, and ‘Immersion’. The research showed that locale image, atmosphere, ease of conversation, and immersion significantly affect overall restaurant experience satisfaction. The findings also demonstrated that the destination restaurant experience positively affects tourist place attachment and destination revisit intention.

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“…Hasil penelitian ini sejalan dengan penelitian lain yang menyebutkan mengungkapkan bahwa kualitas pengalaman rekreasi berhubungan positif dengan niat perilaku dalam konteks wisata warisan budaya (Wee & M. Ariffin, 2021). Nilai pengalaman positif mempengaruhi nostalgia dan keterikatan tempat itu secara signifikan meningkatkan kepuasan pelanggan (Tsai et al, 2020). Hotel heritage memiliki nilai sejarah yang memberikan peluang untuk mendapatkan pengalaman budaya masa lalu (Lee & Chhabra, 2015).…”

Section: Simpulanunclassified

Upaya Mempertahankan Nilai Sejarah melalui Pendekatan Experiental Marketing di Hotel Savoy Homann Bidakara

Fitriyani

2022

Historia

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Tujuan dari penelitian ini untuk memperoleh gambaran experiental marketing dalam upaya mempertahankan nilai sejarah di salah satu hotel bersejarah di Bandung, Savoy Homann Bidakara. Penanganan strategis guna melihat keunggulan dari sejarah hotel dan kendala yang dihadapi. Mengolahan data dilakukan dengan menyebarkan kuesioner dan observasi di hotel. Penelitian dilakukan selama enam bulan di salah satu hotel yang memiliki nilai sejarah di kota Bandung. Hasil dari penelitian menunjukkan bahwa nilai sejarah yang diimplementasikan melalui experiental marketing memperoleh nilai tinggi dengan sub variabel relate memperoleh nilai tertinggi dengan persentasi 20,3% menunjukkan tamu merasa senang dan meningkat prestigenya saat menginap karena merupakan hotel sejarah dengan sebutan tempat singgahnya para raja dan orang penting. Mempertahankan nilai sejarah menjadi keuntungan hotel dalam memasarkan produk hotel. Penelitian selanjutnya diharapkan mengkaji nilai sejarah hotel dalam perspektif yang berbeda, seperti brand, sumber daya manusia, pemerintah dan para ahli. Penelitian ini memberikan kontribusi dalam menentukan strategi pemasaran bagi hotel bersejarah lainnya dan nilai sejarah yang harus dipertahankan dalam penggunaan bangunan warisan budaya Eropa.

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An examination of experiential quality, nostalgia, place attachment and behavioral intentions of hospitality customers

Cited by 40 publications

References 58 publications

“A home away from hem”: exploring and assessing hotel staycation as the new normal in the Covid-19 era

“A home away from hem”: exploring and assessing hotel staycation as the new normal in the Covid-19 era

Destination restaurants, place attachment, and future destination patronization

Upaya Mempertahankan Nilai Sejarah melalui Pendekatan Experiental Marketing di Hotel Savoy Homann Bidakara

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