An examination of ISO 9000 registration practices of American, German and Japanese firms operating in the USA

Abstract

Examines three important issues related to the ISO 9000 registration experiences of American, German and Japanese firms operating in the United States. The three issues are reasons for seeking registration, cost and effort to register and operational requirements for achieving registration. The case study method was used for this project. Indicates competitive pressures as the most common reason for seeking registration. Shows significant variation in costs and levels of effort needed to achieve registration, though none of the firms invested more than 1 per cent of their total available work hours. Suggests no commonality in operational strategy when pursuing registration.

On the nature and importance of cultural tightness-looseness.

“…We discuss cross-cultural differences in fit at three levels of analysis: 1) fit of organizational practices to the societal context, 2) fit of organizations to other organizations, and 3) fit of individuals to organizations. & Ebrahimpour, 1996). By contrast, consistent with our proposition, Japanese and Singaporean organizations have a much higher level of success in implementing TQM programs (Dahlgaard, Kristensen, Kanji, Juhl, & Sohal, 1998;Sohal, 1998).…”

Motivations for implementing TQM through the EFQM model in Spain: an empirical investigation

“…External reasons Taylor (1995), Tsiotras and Gotzamani (1996), Huarng et al (1999), Escanciano et al (2001), Gustafson et al (2001), Mathews et al (2001), Poksinska et al (2002), Corbett et al (2003), Heras et al (2006), Prajogo (2009), Beattie and Sohal (1999), Lee and Palmer (1999), Withers and Ebrahimpour (1996), Fuentes et al (2000), Torre et al (2001), Sun and Cheng (2002), Magd and Curry (2003), Heras-Saizarbitoria et al (2011), Carlsson and Carlsson (1996), Lipovatz et al (1999), Anderson et al (1999), Buttle (1997) (2001), Sun and Cheng (2002), Taylor (1995), Idris et al (1996), Tsiotras and Gotzamani (1996), Skrabec et al (1997), Escanciano et al (2001), Magd and Curry (2003), Prajogo (2009), Gotzamani and Tsiotras (2002), Heras et al (2006), HerasSaizarbitoria et al (2011), Withers and Ebrahimpour (1996), Huarng et al (1999), Lee and Palmer (1999), Withers and Ebrahimpour (2000), Carlsson and Carlsson (1996), …”

“…Finally, the third group shows that companies are based on both internal and external factors when deciding to begin the process that allows them to obtain the certification (Beattie & Sohal, 1999;Carlsson & Carlsson, 1996;Corbett, Luca, & Pan, 2003;Escanciano, Fernández, & Vázquez, 2001;Fuentes, Benavent, Moreno, Cruz, & del Val, 2000;Huarng, Horng, & Chen, 1999;Lee & Palmer, 1999;Magd & Curry, 2003;Prajogo, 2009;Mariotti, Kadasah, & Abdulghaffar, 2014;Mathews, Ueno, Periera, Silva, Kekal, & Repka, 2001;Sampaio, Saraiva, & Rodrigues, 2009;Sun & Cheng, 2002;Taylor, 1995;Tsiotras & Gotzamani, 1996;Withers & Ebrahimpour, 1996;Withers & Ebrahimpour, 2001). The analysis of these 4…”

Reasons which lead the rural accommodation sector to become certified with “Q For Tourist Quality”

“…Customer request is the least valued followed by the fact that other competitors certificated as a requirement. To respond to the second objective proposed in this paper, we conducted a ''Principal Components Factor Analysis'' with varimax rotation, with the aim of grouping the motivations to become certified in others, that replace the 15 we have Carlsson and Carlsson (1996), Withers and Ebrahimpour (1996), Van Der Wiele et al (1996), Abraham et al (1997), Jones et al (1997), Brown et al (1998), Bryde and Slocock (1998), Casadesús et al (1998Casadesús et al ( , 1999, Guilhon et al (1998), Krasachol et al (1998), Lee (1998), Quazi andPadibjo (1998), Ferguson et al (1999), Martínez et al (1999), Mcadam and Mckeown (1999), Escanciano (2001), Singels et al (2001), Yahya and Goh (2001) expressed in the questionnaire with as little loss of information as possible, allowing us to analyze the structure of the motivations that drive rural accommodation to implement and certify a system of quality management. As a preliminary step to the performance of factorial analysis, it must be specified that the data from the questionnaire are adequate for factorial analysis.…”