An exploration of emotional protection and regulation in nurse–patient interactions: The role of the professional face and the emotional mirror

Emotional labour in palliative and end-of-life care communication: A qualitative study with generalist palliative care providers

“…Our findings go further by describing how each of these factors interact with generalist staff's emotional experiences, contributing to their communication behaviours and emotion management, and demonstrating the types of support that are required. Previous studies of emotions experienced during clinical encounters have primarily focused on empathic emotions [39,59]. Whilst these were present, our findings also show the importance of skills-focused emotions, for example anxiety and frustration.…”

Robots Like Me: Challenges and Ethical Issues in Aged Care

“…But they also need to be able to protect themselves from emotional distress in their professional action. In fact, doctors may learn to remain emotionally detached from the suffering of the patient and still engage with their patients' situation (Kerasidou and Horn, 2016 ), or nurses need to be able to regulate their emotions to preserve a professional distance toward patients (Cecil and Glass, 2015 ).…”

Emergency department waiting room nurses in practice: An observational study

“…The ability to develop therapeutic nurse–patient relationships allowed WRN to deliver responsive and compassionate nursing care. An aspect of developing therapeutic relationships was that participants were engaged, present and available, and demonstrated care in their actions and interactions (Luck, Jackson, & Usher, ) and were empathic to the perceived needs and concerns of patients and families (Cecil & Glass, ). This approach allowed participants to offer comfort and information, to calm and reassure patients and families (Luck et al., ).…”