An exploratory study of value added services

Olya, Hossein; Altınay, Levent; Vita, Glauco De

doi:10.1108/jsm-12-2016-0415

Cited by 26 publications

(24 citation statements)

References 52 publications

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“…The fsQCA results were assessed using key tenets of complexity theory (Woodside 2014). Finally, the predictive validity of the research model was checked (Gigerenzer and Brighton 2009; Olya, Altinay, and De Vita 2018). The following subsections contain detailed explanations of each phase.…”

Section: Methodsmentioning

confidence: 99%

Tackling the Complexity of the Pro-environmental Behavior Intentions of Visitors to Turtle Sites

Olya

Akhshik

2018

Journal of Travel Research

109

100

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This empirical study improved our understanding of how to simulate visitors’ pro-environmental behavior intentions (PEBIs) during interpretive marine turtle tours in Cyprus. Complexity theory was applied as a sufficient theoretical basis of the proposed configurational model that was tested using fuzzy set Qualitative Comparative Analysis (fsQCA) as an innovative set theoretic approach. Four configurations—demographics, values, beliefs, and norms and attitudes—were used to explore causal recipes leading to both high and low PEBI scores. The findings highlighted the heterogeneity issue in predicting PEBIs, addressed by determining the positive or negative role of PEBI indicators along with attributes of other indicators in causal recipes. The fsQCA results of four configurations suggested 12 recipes for attaining high PEBI scores. Further insight was obtained via configurational modeling of visitors’ PEBIs during endangered species tours, which contributed to the current knowledge of tourism management in protected areas. Implications for practice and further research are discussed.

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Section: Methodsmentioning

confidence: 99%

Tackling the Complexity of the Pro-environmental Behavior Intentions of Visitors to Turtle Sites

Olya

Akhshik

2018

Journal of Travel Research

109

100

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“…Therefore, the findings from fsQCA showed that high levels of visitor engagement can be achieved through five causal recipes (Table A3). As Olya, Altinay, and De Vita (2018) noted, unlike symmetric approaches, fsQCA helps generate knowledge by exploring alternative models to predict a desired outcome. Our results do demonstrate the complexity of the human behavior, but they can also provide an action plan for festival organizers in managing conditions to help visitors improve memories, satisfaction, and engagement.…”

Section: Discussionmentioning

confidence: 99%

Engaging visitors of science festivals using augmented reality: asymmetrical modelling

Jung

Dieck

Ryu

2020

IJCHM

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Purpose This paper aims to explore a complex combination of four realms of the experience economy in formulating memories and satisfaction among festival visitors by using augmented reality (AR), thus engaging visitors in the physical science experience. This study also identifies necessary conditions to achieve desired responses from visitors. Design/methodology/approach Asymmetrical modelling with fuzzy set qualitative comparative analysis (fsQCA) was used to investigate causal recipes of two configurations of the experience economy and evaluation of experience leading to both high and low scores from visitor engagement. Necessary condition analysis was applied to examine necessary predictors in visitor engagement. The proposed configuration model was tested by using data obtained from visitors to science festivals in the UK. Findings Five causal recipes explained the complex conditions in which visitors were more likely engaged in AR. Aesthetics, education, entertainment and satisfaction were necessary for high engagement among festival visitors. Research limitations/implications The results from fsQCA and analyses of necessary conditions help festival organizers improve visitor satisfaction and engagement in a memorable AR experience. Originality/value This empirical study deepens current festival understanding of how visitors experience AR by exploring combinations of complex configurations of the experience economy and evaluations of visitor experience based on memories and satisfaction. Unlike symmetrical approaches, asymmetrical modelling by using fsQCA can explore recipes for both high and low scores of visitor satisfaction and engagement. This is the first empirical study investigating necessary predictors of festival visitor behaviour.

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“…The study of (Olya et al, 2018) aimed to explore a value-added predictor in service industries based on the eight indicators of the prosperity index, namely economy, entrepreneurship, governance, education, health, safety and security, personal freedom and social capital. The findings of the study indicated that there are reasons or factors that lead to high and low degrees of value added for services and the greatest benefit from using the value added index in service industries is an indication of prosperity.…”

Section: Second: Literature Related To Value Addedmentioning

confidence: 99%

Evaluating The Impact of ERP Systems on Value Added An applied study

2020

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The study aims to study and evaluate the relationship between the implementation of Enterprise Resources Planning (ERP) and value-added (VA) of firms. To achieve this aim, the literature related to the study had been reviewed, an applied study using data from financial statements and reports of El-Sewedy Electric Group of companies had been conducted. The findings of the study indicated that there is a statistically significant impact of the ERP systems on the annual interest, there is a statistically significant impact of the ERP systems on the annual profit, there is a statistically significant impact of the ERP systems on the annual taxes, there is a statistically significant impact of the ERP systems on the annual wages and salaries, there is a statistically significant correlation between ERP systems and VA of companies and there is a statistically significant impact of ERP systems on VA of companies.

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An exploratory study of value added services

Cited by 26 publications

References 52 publications

Tackling the Complexity of the Pro-environmental Behavior Intentions of Visitors to Turtle Sites

Tackling the Complexity of the Pro-environmental Behavior Intentions of Visitors to Turtle Sites

Engaging visitors of science festivals using augmented reality: asymmetrical modelling

Evaluating The Impact of ERP Systems on Value Added An applied study

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