An ICT Strategy for the Sustainable Development of the Tourism Sector in a Developing Country: A Case Study of Zimbabwe

Abstract

ABSTRACT:This research has sought to propose a strategy for the sustainable use of ICT in the tourism sector in Zimbabwe. In order to achieve the above-mentioned objective, this research, which is a comprehensive case study into the tourism sector of Zimbabwe, has deployed semistructured interviews, questionnaires, observations and netnograghy to collect the data. The case study was carried out, in accordance with the case study guidelines, as outlined by Yin, and guided by the interpretive paradigm. After a further analysis of the results, the results that pointed to the same aspect were grouped together; and various deductions were made, as a diagnosis of the identified problem. The identified problems were synthesised into seven diagnostics. A guiding policy was then identified for each of the diagnostics, leading to a set of coherent actions, derived from each of the identified guiding policies. The research also showed the implementation of the coherent set of actions that consist of three layers. These are: government, regulator and service providers. This research contributes to ICT4D literature; and it has provided an ICT strategy for sustainable development in the tourism sector for appropriate interventions from government and other role-players in the tourism sector.

A Strategy for a Cybersecurity Culture: A South African Perspective

“…In the case of this research, the validity of the strategy is espoused to the use of a rigorous strategy development process as defined by Tsokota et al, (2017). According to Holloway and Galvin (2016) the use of a sound methodology can insure the trustworthiness of research findings.…”

“…The strategy development approach is presented graphically below in Figure 1. (Tsokota et al, 2017)) Essentially, the process in Figure 1 consolidates the strategy development approaches from Goldman and Nieuwenhuizen (2006), Enz (2009), Tesone (2012 and Christiansen (2014), respectively. Additionally, the approach adopted a strategy kernel as defined by Rumelt (2011).…”

“…To develop the national strategy for cybersecurity culture this study will adopt an approach defined by Tsokota, von Solms, and van Greunen (2017). This approach was chosen because it closely aligns with the nature of the problem addressed in this study.…”

“…In essence, the strategy kernel is deemed critical in ensuring that the proposed strategy is not merely "fluff". The approach presented in Figure 1 captures all the fundamental steps of customary strategy development processes (Tsokota et al, 2017). Each of these steps in Figure 1 is discussed in the subsections that follow.…”

“…To develop the proposed strategy, this paper used a strategy development process as defined by Tsokota et al (2017). The use of the selected strategy development process narrows the 'gap' between strategy and implementation, which normally exists in many strategies.…”