“…(2017), Podpliota, (2017), Suárez (2017), Wasserman and Zwebner (2017), Castro-León, del Castillo-Olivares, Pérez-Jorge, and Leiva-Olivenza (2018), Hrastinski, Cleveland-Innes, and Stenbom (2018), Samaie, Mansouri, and Qaracholloo (2018) show the positive effects of the use of WhatsApp as a synchronous communication tool within the framework of higher education, we are convinced that the use of this tool promotes the model which we have called "full tutoring" . The objective of this research is to evaluate the effects of the use of this communication tool in the academic monitoring, counselling and tutoring of university students in the Faculty of Education at the University of La Laguna.…”