An Instrumental Assessment of Touch'n Go eWallet Mobile App

Abstract

<p>This study assessed the instrumentality of Touch ’n Go eWallet mobile app at selected areas in University Malaysia Perlis (UniMAP) and Politeknik Tuanku Syed Sirajuddin (PTSS) Perlis, Malaysia, in July and August 2019. Fifteen staff from the two institutions was selected as participants. The purpose of the test was to assess the usability of the app and get user feedback to improve the instrumental quality of the application in order to meet user satisfaction and their experience. This report contains the participants’ feedbacks, task completion rates, ease or difficulty of task completion, time on task, errors, and recommendations for improvements. This study used 4 tasks to assess the instrumental quality of Touch ‘n Go eWallet mobile app. Overall, the outcome of the study revealed that the app is generally usable and instrumental to assisting users accomplish their electronic wallet goals. There is however some observed issues in the app that require fixing to enhance the instrumental quality of app.</p>

Touch 'N Go E-Wallet: A User Experience Questionnaire (UEQ) Analysis for Improvement

“…Users can conveniently track their transactions by inputting their Physical Touch 'n Go card number into the application. Hussain et al (2021) highlight additional features that contribute to the application's user-friendly experience. These include the ability to transfer money to other TnG e-Wallet users, reload mobile prepaid, pay for utilities and postpaid bills, purchase movie and aircraft tickets, engage in dynamic QR code payments at participating TnG e-Wallet retailers, and pay tolls using RFID and TNG Card.…”

Authority and Dynamics of Compliance to Resolve Sharia Digital Finance Disputes in Indonesia

“…During the use of this platform, there are still other legal issues that need attention due to the lack of regulations regarding its usage. These issues include data security (Hussain et al, 2020;Undale et al, 2021) and the funds for users of this electronic wallet transaction service as a digital payment medium.…”

“…69/PMK.03/2022 concerning income tax and value-added tax from financial technology transactions, set at 11% (Hambali & Setyowati, 2020). However, as the use of this platform continues to evolve, there are still legal issues that require attention due to the lack of regulations in certain areas, such as data security (Hussain et al, 2020;Undale et al, 2021), and the handling of funds for users of electronic wallet services as a digital payment medium.…”

Factors Influencing Consumers' Behavioral Intention to Use Electronic Wallet: A Study of Touch ’n Go E-wallet

“…Touch 'n Go e-wallet is a leading online payment mobile application that supports several functions and features (Hussain, Mkpojiogu, Wahab, & Che Meh, 2021). Thus became the foremost digital payment that began in Malaysia.…”