This paper looks at the question of what conditions are required to make work organization in manufacturing more flexible. Therefore, we have derived hypotheses for the extent of flexibilization of manufacturing systems. In the foreground are various forms of working times and different skills of staff. The related hypotheses are tested using a personnel-centered simulation procedure as part of a feasibility study. This study is based on representative models of one-of-a-kind production, medium-scale and largescale series production. The simulation approach makes it possible to quantify the effects of flexible working times and staff assignments in addition to verifying the proposed hypotheses.
FORMS OF FLEXIBILIZATION IN MANUFACTURINGThe flexibilization of the work organization in manufacturing may include a number of different aspects: They range from job rotation between under-loaded and over-loaded workplaces, the higher qualification and the subsequent employment of multi-skilled staff to demand-oriented flexible working hours. These measures can lead to advantages for the operation department and for the staff, but also to disadvantages. Regarding job rotation and the employment of multi-skilled staff advantages may lie in the timely processing of orders, while on the part of employees occasionally the increase of wages comes into play. The latter can then be seen as a disadvantage on the part of the business, while employees could see increased demands to be disadvantageous. Regarding the flexibilization of working hours, a discrepancy in interpretation is apparent in the discussion (Boulin, Lallement, Messenger, and Michon 2006;Burgoon, and Raess 2007). From the employer's perspective, the main objective is to use flexible working hours to combat fluctuations on the sales markets while avoiding increased labor costs as a result of increased wages for overtime. However, no deductions are made from wages during temporary periods with reduced workloads. It is therefore possible to talk about a settlement of interests, particularly at manufacturing companies, when long-term phases of increased or reduced work in response to the state of the economy are involved. In the service sector, on the other hand, it is usually a question of covering fluctuations in personnel capacity demand over the course of a day or a week, but also as a result of seasonal fluctuations in demand, that are known from past experience.These kinds of systems have become well-known as "flexitime". Particularly on short time scales, this can create conflicts with regard to finding a balance between work and private lives. Such conflicts are deleterious to the well-being of employees. Potential consequences include absenteeism or even poor health. The individual employee would ideally prefer a working time model based on his or her personal 978-1-4673-4781-5/12/$31.00 ©2012 IEEE