An integration of kano model and quality function deployment technique - a case study using sport earphone

Aliyu, R; Arifin, Ahmad Mubarak Tajul; Haq, Reazul Haq Abdul; Hassan, Mohd Fahrul; Rahman, Mohd Nasrull Abdol; Ismail, Al Emran; Rahim, Md. Mahbubur; Ibrahim, Mustaffa; Azlan, Mohd Azwir; Ahmad, M. Z.; Taib, Ishkrizat; Ismail, Risyawati Mohamed

doi:10.1088/1742-6596/1150/1/012025

Cited by 5 publications

(2 citation statements)

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“…The requirements (problems) related to the development of additional professional programs (APP) that are spoken about are not always clearly perceived by the university, as they are expressed through terms that have an emotional (everyday) rather than professional expression, which complicates the process of satisfying customers. The solution to this problem seems to be possible on the basis of adapting Kano model (Aliyu et al, 2019;Ginting et al, 2018;Ishak et al, 2020) and Voice of Customer method (Degtjarjova et al, 2018) to the subject of research.…”

Section: Research Questionsmentioning

confidence: 99%

Customer Satisfaction With Additional Professional Education In The Context Of Risk-Based Thinking

Fedonin¹

2021

European Proceedings of Social and Behavioural Sciences

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Section: Research Questionsmentioning

confidence: 99%

Customer Satisfaction With Additional Professional Education In The Context Of Risk-Based Thinking

Fedonin¹

2021

European Proceedings of Social and Behavioural Sciences

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“…The Kano model is a famous and important theoretical and quantitative model for the research of customer satisfaction towards product quality attribute [ 18 ] for different industries. Aliyu et al [ 19 ] utilized integration method of Kano model and quality function deployment (QFD) to investigate the user demands for sport earphone. Wu et al [ 20 ] conducted a study adopted Kano two-dimensional quality model to investigate the users’ needs on twenty service attributes of rehabilitation buses.…”

Section: Introductionmentioning

confidence: 99%

User demands analysis of Eco-city based on the Kano model—An application to China case study

Wang

Xuan

et al. 2021

PLoS ONE

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Eco-cities have witnessed rapid growth in these years worldwide. As the Eco-cities entering operation stage gradually, more and more researchers have found that users (who are living or working in the Eco-cities) satisfaction is one of the most important factors to determine the success or failure of Eco-cities. Therefore, it is very important to investigate the user demands to attract more citizens willing to live or work in the Eco-cities, which will make the development of Eco-cities more sustainable and solid. The recent researches on user demands investigation and analysis in the Eco-cities mainly focused on understanding the user need itself, yet lack of research on the relationship between the user demand and user satisfaction. This paper initially introduced the Kano model analysis method to the research field of user demands in Eco-city, to explore the relationship between the user demand and user satisfaction. After proposing user demands library in Eco-city (including Land use, Ecological environment, Green building, Energy utilization, etc.), the user demands classification and importance analysis methods of Eco-city were proposed based on Kano model. The questionnaire survey for users of two Eco-cities in China as case study was conducted, consisted of user demand items questionnaire based on the Kano model and a questionnaire on the importance of the user demand items. By utilizing the integration of quantitative analysis methods based on the Kano model and Analytic Hierarchy Process (AHP) method, the final ranking of user demands importance was obtained. Comparing with the existing literatures in terms of user demands research for Eco-city, the user demands analysis method based on Kano model of this paper, is able to reveal the influence degree of user satisfaction towards the facilities and services provided in the Eco-city. The user demands analysis method can be used for other researchers worldwide to investigate and quantitively analyze user demands according to their local development situation and preference of Eco-city. The user demands analysis results obtained through this method, can benefit different stages of Eco-city.

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Measuring the circularity potential of recycled LDPE based on quantity and quality conservation - a functional requirement matrix approach

Schulte

Velarde

Marbach

et al. 2023

Resources, Conservation & Recycling Advances

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An integration of kano model and quality function deployment technique - a case study using sport earphone

Cited by 5 publications

References 5 publications

Customer Satisfaction With Additional Professional Education In The Context Of Risk-Based Thinking

Customer Satisfaction With Additional Professional Education In The Context Of Risk-Based Thinking

User demands analysis of Eco-city based on the Kano model—An application to China case study

Measuring the circularity potential of recycled LDPE based on quantity and quality conservation - a functional requirement matrix approach

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