An Integrative Approach to Inter-organizational System Implementation and Evaluation: the Case of Government-to-Business

Abstract

Over the years, government-to-business (G2B) as an inter-organizational system has emerged as an essential part of e-government systems. Its development and usage have not only been expected to contribute to efficient and effective operations, but G2B is also anticipated for better transparency, reduced costs and improved process. However, although a rich body of literature exists regarding G2B, there is a lack of empirical research finding in understanding the system from multiple stakeholders' perspectives. Hence, using a qualitative case study research approach, we seek to understand the inter-organizational system motivations, issues and challenges for its implementation and success evaluation from the context of system sponsor, government agencies and business organizations. Using the Malaysian background, a specific G2B system is being investigated which is the public e-procurement system. Discussion of the case findings is offered and implications of the study are explained.

Mechanisms underpinning the usage of e-government services by businesses: A proposal based on previous empirical research

“…Self-service applications 24 (Alghamdi & Beloff, 2016;Alomar & de Visscher, 2017;Hung et al, 2012;Jansen et al, 2010;Kindel et al, 2014;Lee et al, 2011;Mbeche et al, 2017;Nguyen et al, 2020;Pinem et al, 2018;Rammea & Grobbelaar, 2017;Reddick & Roy, 2013;Riyadh et al, 2019;Santa et al, 2019;Seo et al, 2018;Shao et al, 2015;Soong et al, 2020;Thi et al, 2014;Tung & Rieck, 2005;Ulman et al, 2012;van den Boer et al, 2012van den Boer et al, , 2016van den Boer et al, , 2017van den Boer et al, , 2014Vejačka, 2018) Interorganizational systems 14 (Arendsen et al, 2008(Arendsen et al, , 2014(Arendsen et al, , 2006Bharosa et al, 2018;Gunasekaran et al, 2009;Haag et al, 2013;Kassim & Hussin, 2010;Lian, 2015;Mohd Nawi et al, 2016;Naggi & Agostini, 2011;Olaleye & Sanusi, 2017;Sambasivan et al, 2010;Urciuoli et al, 2013) In terms of research philosophy, most papers were found to be following a positivist research philosophy and a deductive approach towards theory development. Regarding methodological choice, 30 papers reported research relying on one quantitative method, 2 papers on quantitative and qualitative methods, and 4 papers on qualitative m...…”

“…Monomethod -Qualitative 4 (Kassim & Hussin, 2010;Mohd Nawi et al, 2016;Naggi & Agostini, 2011;Rammea & Grobbelaar, 2017) Table 8 presents the time horizon of the research and the strategy among the papers. Survey (30 papers), vignette studies (3 papers), and case study (5 papers) were the three strategies identified, meaning, almost all studies are cross-sectional in nature, but one conducted survey at three different moments in time.…”

“…Various models or literature on factors are considered. (Arendsen et al, 2014;Bharosa et al, 2018;Gunasekaran et al, 2009;Haag et al, 2013;Jansen et al, 2010;Kindel et al, 2014;Lee et al, 2011;Mbeche et al, 2017;Reddick & Roy, 2013;Riyadh et al, 2019;Santa et al, 2019;Seo et al, 2018;Ulman et al, 2012;Urciuoli et al, 2013) No specific theory (Kassim & Hussin, 2010;Mohd Nawi et al, 2016;Naggi & Agostini, 2011) *Source of some descriptions was https://is.theorizeit.org/wiki/Main_Page…”

A Success Model for the Malaysian Government e-Procurement System

“…One form of institutional pressures is the normative pressure, for instance supplier expectation. As the government e-procurement system in an interorganizational system, it requires participation from both the federal government agencies as buyers and businesses organizations as suppliers (Kassim & Hussin, 2010b). With this regard, having to confirm to suppliers expectations that government agencies use electronic system in their procurement process and management is found to be a significant determinant for the system use (Dooley & Purchase, 2006;Leipold et al, 2004).…”