An Integrative Model of Organizational Trust: Past, Present, and Future

Schoorman, F. David; Mayer, Roger C.; Davis, James H.

doi:10.5465/amr.2007.24348410

Cited by 2,113 publications

(1,875 citation statements)

References 39 publications

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“…Trust is defined as the willingness to be vulnerable to another party and, therefore, a suitable measurement is a situation that assesses the extent to which a trustor is willing to voluntarily become vulnerable by relying on the automated system (Schoorman, Mayer, & Davis, 2007). We implemented two situations (Situation 1, Situation 3) that are solved by the automated driving system but could have evolved into an accident.…”

Section: Reliance Behaviormentioning

confidence: 99%

Introduction matters: Manipulating trust in automation and reliance in automated driving

2018

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Trust in automation is a key determinant for the adoption of automated systems and their appropriate use. Therefore, it constitutes an essential research area for the introduction of automated vehicles to road traffic. In this study, we investigated the influence of trust promoting (Trust promoted group) and trust lowering (Trust lowered group) introductory information on reported trust, reliance behavior and takeover performance. Forty participants encountered three situations in a 17-minute highway drive in a conditionally automated vehicle (SAE Level 3). Situation 1 and Situation 3 were non-critical situations where a take-over was optional. Situation 2 represented a critical situation where a take-over was necessary to avoid a collision. A non-driving-related task (NDRT) was presented between the situations to record the allocation of visual attention. Participants reporting a higher trust level spent less time looking at the road or instrument cluster and more time looking at the NDRT. The manipulation of introductory information resulted in medium differences in reported trust and influenced participants' reliance behavior. Participants of the Trust promoted group looked less at the road or instrument cluster and more at the NDRT. The odds of participants of the Trust promoted group to overrule the automated driving system in the non-critical situations were 3.65 times (Situation 1) to 5 times (Situation 3) higher. In Situation 2, the Trust promoted group's mean take-over time was extended by 1154 ms and the mean minimum time-to-collision was 933 ms shorter. Six participants from the Trust promoted group compared to no participant of the Trust lowered group collided with the obstacle. The results demonstrate that the individual trust level influences how much drivers monitor the environment while performing an NDRT. Introductory information influences this trust level, reliance on an automated driving system, and if a critical take-over situation can be successfully solved.

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Section: Reliance Behaviormentioning

confidence: 99%

Introduction matters: Manipulating trust in automation and reliance in automated driving

2018

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“…An important element in a trusting relationship is the perception of integrity between the actors (Schoorman, Mayer, & Davis, 2007). For a vertical relationship to be characterized as trusting, especially in an asymmetric relationship within an organizational hierarchy, it would be necessary for the weakest part to perceive the strongest as benevolent and see them as someone with integrity.…”

Section: Trust Between School Leaders and Superintendentsmentioning

confidence: 99%

Mediation, Collaborative Learning and Trust in Norwegian School Governing: Synthesis from a Nordic Research Project

Paulsen

Henriksen

2017

NJCIE

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This paper analyses productive patterns through which school superintendents and subordinated principals collaborate at the local levels of implementation in the Nordic countries. The underlying theoretical premise is that the school governance systems in the Nordic countries, as a function of strengthened state steering and a variety of local political conditions, entail a series of loose couplings-described by the broken chain metaphor. The analysis is based on a review of findings from a comparative Nordic research project. The review reveals that school superintendents and principals to a large extent activate professional learning forums as integration mechanism-to make collective sense of ambiguous national reforms. Important learning conditions that emerge from the country reports, on which the reviewed research is based, seem to cluster and cohere around learning climate, interpersonal trust, leadership support and a shared knowledge base between the school leaders and the municipal apparatus. Implications for research and practice are discussed.

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“…One of the most influential models of interpersonal trust is the one developed by Mayer et al (1995). The model originally stems from the business management literature, but it has been extensively applied in a number of di↵erent areas, including marketing, accounting, psychology, sociology and communication (Schoorman et al, 2007). Mayer et al (1995: 712) define trust as "the willingness of a party to be vulnerable to the actions of another party based on the expectation that the other will perform a particular action important to the trustor, irrespective of the ability to monitor or control that other party".…”

Section: Mayer Davis and Shoorman's Model Of Trustmentioning

confidence: 99%

A model of trust-repair discourse

Fuoli

Paradis

2014

Journal of Pragmatics

103

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This article proposes a novel theoretical framework for examining trust-repair discourse. The model identifies two fundamental discourse strategies available to the trust-breaker when trust is at stake (i) to engage with and act upon the discourses that represent a potential source of distrust -neutralize the negative, (ii) to communicate a trustworthy discourse identity -emphasize the positive. These strategies are realized in discourse through the use of dialogic engagement and evaluative/a↵ective language, respectively. The ultimate communicative goal of the strategies is that of promoting the addressees' positive (re-)assessment of the speaker's ability, integrity and benevolence. The model is applied to the analysis of the CEO letter published by BP one year after the Deepwater Horizon oil spill. The analysis has the twofold purpose of demonstrating the viability of the model and determining the discourse strategies deployed by the CEO to repair trust in the company after the accident.

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An Integrative Model of Organizational Trust: Past, Present, and Future

Cited by 2,113 publications

References 39 publications

Introduction matters: Manipulating trust in automation and reliance in automated driving

Introduction matters: Manipulating trust in automation and reliance in automated driving

Mediation, Collaborative Learning and Trust in Norwegian School Governing: Synthesis from a Nordic Research Project

A model of trust-repair discourse

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