An Intelligent Framework for the Evaluation of Compliance with the Requirements of ISO 9001:2015

Abstract

<jats:p>A quality management system (QMS) allows an organization to analyze the needs of its customers and to define the appropriate processes for efficient production and service delivery. Customer satisfaction is an important part of this system, with a significant impact on its corporate sustainability. The purpose of this research is a proposal for assessing whether the QMS of an organization meets the requirements defined in the standard ISO 9001:2015. The development of the proposal follows a methodology based on the paradigm of design science research where we identify the problem and the motivation and the objectives are defined as a solution to the problem, and as a consequence, we developed an expert system based on a previously identified ISO 9001:2015 process map and transferred it to a knowledge base. The system allows the determination of the degree of compliance with the requirements of the standard: this provides valuable information to organizations, allowing them to implement improvement measures. The expert system is limited in terms of the set of identified inputs, outputs, and acceptance criteria, but its effectiveness was demonstrated through the evaluation of the system.</jats:p>

Investigation of the Effectiveness of the Introduction of the Quality Management System According to the ISO 9001 Standard in Transport Companies: Slovakia Case Study

“…If an organization decides to implement a quality management system according to ISO 9001, it has several expectations associated with the implementation of the system [20,21].…”

Sistemas de Gestión en Instituciones de Educación Superior, su Operación y la Correlación con la Calidad en el Servicio

“…Es importante aclarar que este modelo no está destinado a realizar pronósticos, ya que se construye con la medición de las variables de acuerdo con la percepción de las unidades de estudio, es decir, los trabajadores encuestados. Sirve para describir la relación entre ellas y obtener información objetiva y precisa que apoye en la toma de decisiones (Jimenez et al, 2020) para mejorar la operación de los procesos en la organización estudiada (Martínez, 2016). Por lo tanto, se cumplió con el objetivo del estudio, ya que se describió objetivamente la relación que existe entre la OSGC y la CSG percibida por los trabajadores de una IES en el Estado de Durango.…”

Is Organizational Evaluation Competency Framework Contextually Relevant for Local NGO Strategy Measurement? Evidence from Uganda

“…Local NGOs in developing countries are operating under increasing demand of wider stakeholder expectations such as community satisfaction, donor compliance, and regulatory compliance among others [1,2]. As they respond to competing demands, the need to invest in strategy evaluation has seen many locals congregating at networks and forums to achieve common standards [3]. Recent and past scholars have alluded to the strategic importance of evaluation in terms of greater transparency, accountability, improved performance, and improved funding [3][4][5].…”

“…As they respond to competing demands, the need to invest in strategy evaluation has seen many locals congregating at networks and forums to achieve common standards [3]. Recent and past scholars have alluded to the strategic importance of evaluation in terms of greater transparency, accountability, improved performance, and improved funding [3][4][5]. Despite many articulated benefits of strategy evaluation, local NGOs evaluation practices in the past 25 years only tended to meet donor expectations at the expense of localized norms and standards.…”