An Investigation of the Critical Factors for Evaluating the Public Value of e-Government

Karunasena, Kanishka; Deng, Hepu; Harasgama, Kushanthi

doi:10.4018/978-1-4666-8358-7.ch055

Cited by 2 publications

(18 citation statements)

References 29 publications

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“…The public value of e-Government initiatives are investigated from the perspectives of 1) organizational value; 2) political value; and 3) user value. The organizational value concerns the operations efficiency and effectiveness of public organizations [10]. The political value relates to the openness and transparency of the pub-lic sector and the participation of citizens in government affairs.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Namely, public value is composed of three core dimensions in terms of e-Government performance: 1) Delivery of public service which can be operationalized into 6 attributes; 2) Effectiveness of public organization stretching into 3 attributes; 3) Development of trust consisting 4 attributes. In comparison to the original conceptual framework [24], it takes away the e-Government achievement in terms of direct, intermediate and end outcomes [10]. The shortcoming of conceptual framework was merely suggested on the theoretical ground, without any empirical testing to validate the model.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Given the typical political and social characteristics of the country, Vietnam's e-Government services has embarked on a unique path with a large proportion of population living in rural areas and average score and ranking of networked readiness [11]. Considering the implications from literature review on the evaluation of e-Government public value, we adopted the original conceptual framework as developed by Karunasena and Deng [10] and revised it by adding some substances to the construct of effectiveness of public organization as presented in Specifically, they are the reductions in costs or expenses among the departments of public organization when one-stop shop formality is put in place. This type of cost cutting is different from cost-savings elaborated from the citizens' side as it is mentioned in the construct of public service delivery [10].…”

Section: Proposed Conceptual Frameworkmentioning

confidence: 99%

“…Considering the implications from literature review on the evaluation of e-Government public value, we adopted the original conceptual framework as developed by Karunasena and Deng [10] and revised it by adding some substances to the construct of effectiveness of public organization as presented in Specifically, they are the reductions in costs or expenses among the departments of public organization when one-stop shop formality is put in place. This type of cost cutting is different from cost-savings elaborated from the citizens' side as it is mentioned in the construct of public service delivery [10]. E-Government must be used to improve the public services by cutting processing cost, managing performance, and making strategic connections between and among government agencies [9].…”

Section: Proposed Conceptual Frameworkmentioning

confidence: 99%

“…In this paper we adopted and operationalized the constructs which are theoretically based on the conceptual framework as suggested by Karunasena and Deng [10] and further revised by Bai [6]. We went further by empirically testing the validity of the proposed model with the use of exploratory factor analysis in an attempt to identify the dimensions influencing the public value-based performance of e-Government.…”

Section: Introductionmentioning

confidence: 99%

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Empirically Testing the Public Value Based Conceptual Framework for Evaluating E-Government Performance in Vietnam

Ha¹

2016

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Very little research has been conducted on the performance of e-Government across countries. They are theoretically focusing on the public value-based conceptual framework, resulting in the lack of empirical evidence on its validity. As for Vietnam, evaluating the e-Government performance is still new, not to mention being absent in the literature. Therefore, an empirical test of the public value-based conceptual framework was needed for evaluation of e-Government performance in Vietnam. Firstly, the research went through the review of the literature on e-Government as well as public service delivery related issues. Secondly, it operationalized the items on the basis of revised public value-based e-Government performance conceptual framework. Thirdly, the field survey was carried out using self-administered questionnaires with appropriate sampling structure. Finally, data analysis was performed and interpreted. Recommendations were drawn for proposed and revised conceptual framework for future research in Vietnam.

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Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Section: Proposed Conceptual Frameworkmentioning

confidence: 99%

Section: Proposed Conceptual Frameworkmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Empirically Testing the Public Value Based Conceptual Framework for Evaluating E-Government Performance in Vietnam

Ha¹

2016

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Public Value and Level of e-Government in Sri Lanka: Problems and Prospects

R. Lalitha S. Fernando,

H. O. C. Gunasekara

2024

IJGPPA

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Achieving public value and maintaining a higher public value in e-Government is considered as the ability of e-Government systems to provide efficient and better services to the citizens. The government of Sri Lanka has started e-Government developments since early 2000 investing more than 2000 million Sri Lanka rupees annually on e-Government implementation and adoption, but the level of eGovernment and public value of some websites must be further improved for a better service delivery. This study examines public value and level of e-Government in Sri Lanka based on selected ten government websites which provides most essential services to the public. The level of e-Government has been examined by using criteria of the UN-ASPA model and the public value of the selected websites has been examined through a survey. Among 1200 final year undergraduates for the year 2023, 75 of them were selected from a purposive sample who are following eGovernment subject as a part of their degree program at the Faculty of Management Studies and Commerce, University of Sri Jayewardenepura, Sri Lanka. Data were collected from a structured questionnaire to examine the public value of the websites and used descriptive statistics to analyze the data. The level of e- Government has been examined using the UN-ASPA model and results were analyzed based on a scoring method. The study revealed that the selected government websites have a relatively higher level of public value and e- Government level. Accordingly, the highest scored e-Government website is the Central Bank (23 scoring marks out of 25), and the least scored website is the Department of Registration of Persons (19 scoring marks). The public value of all the selected websites ranges from a high level to a moderate level. The Ministry of Education has scored the highest public value (the mean value is 4.2) among the ten-government websites and the Ministry of Higher Education has the lowest public value (3.8). The study observed that a higher level of public value tends to have a higher level of e-Government. A further study is necessary however, to confirm this relationship. This study contributes to the existing body of knowledge on e-Government services on Value and concludes that a higher level of public value represents a higher level of e Government services based onSri Lankan government websites. Finally, the study proposed recommendations to further improve public value level and e-Government level of the websites in Sri Lanka. Key words: Public value, e-Government, Sri Lanka

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An Investigation of the Critical Factors for Evaluating the Public Value of e-Government

Cited by 2 publications

References 29 publications

Empirically Testing the Public Value Based Conceptual Framework for Evaluating E-Government Performance in Vietnam

Empirically Testing the Public Value Based Conceptual Framework for Evaluating E-Government Performance in Vietnam

Public Value and Level of e-Government in Sri Lanka: Problems and Prospects

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