2017
DOI: 10.1108/bij-12-2015-0123
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An investigation of the relationship between supply chain management practices (SCMP) on supply chain performance measurement (SCPM) of Indian retail chain using SEM

Abstract: Purpose The purpose of this paper is to investigate the relationship between two major constructs (supply chain management practices (SCMP) and supply chain performance measures), which determines the efficiency and efficacy of retail-supply chain management, using a rigorous empirical method to validate the instrument scale for measuring the validity and reliability of the identified constructs. Additionally, the paper further tests the relationship between SCMP and supply chain performance measures using str… Show more

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Cited by 53 publications
(58 citation statements)
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References 202 publications
(178 reference statements)
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“…In accordance with the scope of the CRM concept, identified practices in the reviewed literature may fall short. It was struggling to identify it as a clear construct because these practices are scarce in healthcare [128], despite the fact that their influence on performance has been widely studied in manufacturing [5,7,[129][130][131]. In such publications, CRM practices have been operationalized into management of customer complaints, evaluation of customer satisfaction, determination of customer expectations, frequent interaction with customers to set standards, and consideration of information from customers for business design and planning.…”
Section: A Proposed Framework For Hospital Sscmmentioning
confidence: 99%
“…In accordance with the scope of the CRM concept, identified practices in the reviewed literature may fall short. It was struggling to identify it as a clear construct because these practices are scarce in healthcare [128], despite the fact that their influence on performance has been widely studied in manufacturing [5,7,[129][130][131]. In such publications, CRM practices have been operationalized into management of customer complaints, evaluation of customer satisfaction, determination of customer expectations, frequent interaction with customers to set standards, and consideration of information from customers for business design and planning.…”
Section: A Proposed Framework For Hospital Sscmmentioning
confidence: 99%
“…4 Business process integration has not been optimal due to changes in STO policies. 5 The PLTGU unit has the ability of followers and peers with CNG facilities.…”
Section: Methodsmentioning
confidence: 99%
“…A further purpose of this performance is the efficiency and effectiveness of any action taken. More broadly performance measurement can be interpreted as a process of assessment of the progress achieved by the company in order to achieve the targets including an assessment of the efficiency of resources in providing products and services, the quality of the firm's output and effectiveness of the organization's activities in order to achieve organizational goals (5).…”
Section: A Performance Measurementmentioning
confidence: 99%
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“…REVIOUS research on the ergonomic design on appropriate technology has been carried out both for fishermen on the coast [1] and farmers in forest areas [2 -4]. Ergonomics [5] in forestry areas have been implemented for example on ergonomic, mobile, and portable porang cutting and drying machines on motorbikes [6]. Trial of making a prototype cutting machine prototype needs an analysis of the work poster load when using the machine.…”
Section: Introductionmentioning
confidence: 99%