An mHealth Application Redesign based on Nielsen's Usability Heuristics

Nurhudatiana, Arfika; Seo, Joobeom

doi:10.1145/3387263.3387267

Cited by 8 publications

(7 citation statements)

References 5 publications

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“…significant growth of the mobile healthcare industry in the last few years is marked b emergence of similar applications. [15], Halodoc has a positive sentiment from u According to the research of Afifah et al, the sentiment of Halodoc users has been q good since the COVID-19 pandemic [4]. In the June-August 2022 period, where pandemic condition has decreased, and similar applications have begun to app Halodoc's sentiment is still positive.…”

Section: Qualitative Phasementioning

confidence: 99%

Sentiment Analysis Telemedicine Apps Reviews Using NVIVO

Nurfikri

2022

The 5th International Conference on Vocational Education Applied Science and Technology 2022

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Section: Qualitative Phasementioning

confidence: 99%

Sentiment Analysis Telemedicine Apps Reviews Using NVIVO

Nurfikri

2022

The 5th International Conference on Vocational Education Applied Science and Technology 2022

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“…Pratama et al, (2021) also added that using this application is difficult to learn. Then, Nurhudatiana and Seo (2020) mentioned that there are still a lot of images and fonts on very small features and not easy to read by older users which result in these users having difficulty accessing the features of the online doctor application. Also considering the initial study conducted by Salsabila (2020) which showed that 53.33% of respondents said that every feature function in the online doctor application was not efficient.…”

Section: Introductionmentioning

confidence: 99%

“…Also considering the initial study conducted by Salsabila (2020) which showed that 53.33% of respondents said that every feature function in the online doctor application was not efficient. Furthermore, the main complaint mentioned in Nurhudatiana and Seo (2020) regarding online doctor application health service is that users patient health consultations do not run smoothly due to the absence of a 'new message' notification icon when the consultation conversation is in progress. In addition, Nurhudatiana and Seo (2020) explained that telephone and video call icons are not easy to find, making it difficult for users to communicate with doctor to carry out health consultations using online doctor application.…”

Section: Introductionmentioning

confidence: 99%

“…Furthermore, the main complaint mentioned in Nurhudatiana and Seo (2020) regarding online doctor application health service is that users patient health consultations do not run smoothly due to the absence of a 'new message' notification icon when the consultation conversation is in progress. In addition, Nurhudatiana and Seo (2020) explained that telephone and video call icons are not easy to find, making it difficult for users to communicate with doctor to carry out health consultations using online doctor application. Nurhudatiana and Seo (2020) also revealed that users often complain because the application does not provide notifications that clearly inform the users that there is an error, such as when the internet network connection is unstable, there are no indicators in the form of notifications (for example, a 'loading' sign, writing 'retry' in the message column or even a short notification asking the users to resend the message) on the chat screen so that this causes the users' doctor and patient to continue waiting for a reply message.…”

Section: Introductionmentioning

confidence: 99%

“…In addition, Nurhudatiana and Seo (2020) explained that telephone and video call icons are not easy to find, making it difficult for users to communicate with doctor to carry out health consultations using online doctor application. Nurhudatiana and Seo (2020) also revealed that users often complain because the application does not provide notifications that clearly inform the users that there is an error, such as when the internet network connection is unstable, there are no indicators in the form of notifications (for example, a 'loading' sign, writing 'retry' in the message column or even a short notification asking the users to resend the message) on the chat screen so that this causes the users' doctor and patient to continue waiting for a reply message. Finally, an initial study conducted by Salsabila (2020) reported that 60% of respondents admitted that the expectations that users expect regarding the performance of the online doctor application do not match what the users gets.…”

Section: Introductionmentioning

confidence: 99%

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The Correlation Between Online Doctor Application And The Quality Of Users' Patient Health Service

Arini¹,

Umiastuti²,

Hidayati³

2022

IJRP

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Background: During this COVID-19 pandemic, service that provides online health consultation such as online doctor application has become popular in public. The quality of health service is an important thing that needs to be considered because there are still skepticism and a lot of user negative reviews regarding the quality of online health service. Methods: This study is a correlative analytical observational study with a cross sectional study design. 120 respondents were obtained with purposive sampling techniques. The instrument is Telehealth Usability Questionnaire (TUQ) translated into Indonesian and validated through pre-test. The correlation between the variables was analyzed using Chi-Square correlation test. Results: X with the largest number of users (42.5%) has the best quality of users' patient health service, followed by Y in terms of the number of users (37.5%) and the quality of users' patient health service, and Z in terms of the number of users (20%) and the quality of users' patient health service. The results of the Chi-Square correlation test showed p=0.012 (<0.05), means that there is a significant correlation between online doctor application and usability indicator, p=0.228; 0.097; 0.180; 0.494; 0.231 (≥0.05), means that there are no significant correlation between online doctor application and ease of use and learnability; interface quality; interaction quality; reliability; and satisfaction and future use indicators, p=0.044 (<0.05), means that there is a significant correlation between online doctor application and the quality of users' patient health service. Conclusion: X with the largest number of users has the best quality of users' patient health service, followed by Y and Z. There is a correlation between online doctor application and usability indicator. There are no correlation between online doctor application and ease of use and learnability; interface quality; interaction quality; reliability; and satisfaction and future use indicators. There is a correlation between online doctor application and the quality of users' patient health service.

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