An Ontology-Based Model for ITIL Process Assessment Using TIPA for ITIL

Almeida, Rafael; Percheiro, Inês; Pardo, César; Silva, Miguel Mira da

doi:10.1007/978-3-030-00623-5_8

Cited by 3 publications

(4 citation statements)

References 16 publications

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“…Ontology to describe ITIL was proposed here (Almeida et al, 2018). Three activities are carried out simultaneously throughout the life cycle of the ontology, each of which has an intra-dependency relationship: activities related to management, growth, and support.…”

Section: Qualitative Analysismentioning

confidence: 99%

“…al., 2016) (Verlaine et al, 2014) (Almeida et al, 2018)(Pedersen et al, 2010) (Bahsani et al, 2011) (Karkošková & Feuerlicht, 2014) (McCarthy et al, 2015) 03 ITIL usage in other firms (Binders & Romanovs, 2014) (Himi et al, 2011) (Andry & Christianto, 2018) (Mohammed, 2018) (Ramakrishnan, 2014) (Esteves & Alves, 2013) (Page et al, 2021) (Tanovic et al, 2014) (Orakzai, al., 2020) (Serrano et al, 2021) (Koutsoumpos & Marinelarena, 2013) (Raj & Sinha, 2015)(Sahid et al, 2018) …”

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confidence: 99%

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A-ITIL, ITIL and Agile Based Advanced Framework for Managing Software and IT Related Bau: A Systematic Literature Review

Peliarachchi,

Wijayanayake

2023

sljo-j-jdrra

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In today's rapidly evolving environment, two critical factors for organizations to maintain their competitive edge are speed to market and adaptability. Over the past ten years, a significant number of organizations have achieved success in delivering IT services by utilizing IT management frameworks. One widely adopted framework in this domain is ITIL, an abbreviation for the IT Infrastructure Library. ITIL serves as a guiding framework, facilitating the attainment of high-quality IT service management at an organizational level. When it comes to software development, it is crucial for managers and development teams to select an appropriate methodology that aligns with their project's needs. Agile software development is one prominent approach based on iterative and incremental development. It has gained significant prominence in the IT industry due to its ability to enhance project development processes. Combining ITIL and Agile methodologies has proven to be a valuable strategy for streamlining project development in the IT industry. This fusion results in what is known as the Agile-ITIL combined framework, often referred to as A-ITIL. This paper primarily focuses on the integration of ITIL processes with agile phases, shedding light on the amalgamation of ITIL and Agile with other frameworks and technologies. Furthermore, it examines the utilization of ITIL and Agile in various companies, offering valuable insights into how these methodologies can be applied effectively. Consequently, this publication is a valuable resource for researchers seeking comprehensive knowledge in the ITIL and Agile-related domains. It aims to identify potential avenues for future research and development in this dynamic field.

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Section: Qualitative Analysismentioning

confidence: 99%

mentioning

confidence: 99%

A-ITIL, ITIL and Agile Based Advanced Framework for Managing Software and IT Related Bau: A Systematic Literature Review

Peliarachchi,

Wijayanayake

2023

sljo-j-jdrra

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“…According to [73], three main aspects should be considered to evaluate an ontology. These aspects are conciseness, completeness and consistency.…”

Section: Assessment Of Devops Ontologymentioning

confidence: 99%

DevOps Ontology - An ontology to support the understanding of DevOps in the academy and the software industry

Pardo¹,

Orozco-Garcés²,

Guerrero³

2023

PEN

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Currently, the degree of knowledge about what DevOps really means and what it entails is still limited. This can result in an informal and even incorrect implementation in many cases. Although several proposals related to DevOps adoption can be found, confusion is not uncommon and terminology conflict between the proposals is still evident. This article proposes DevOps Ontology, a semi-formal ontology that proposes a generic, consistent, and clear language to enable the dissemination of information related to implementing DevOps in software development. The ontology presented in this article facilitates the understanding of DevOps by identifying the relationships between software process elements and the agile principles/values that may be related to them. The DevOps Ontology has been defined considering the following aspects: the REFSENO formalism that uses the representation in UML was used and the language OWL language using Prótegé and HermiT Reasoner to evaluate the consistency of its structure. Likewise, it was satisfactorily evaluated in three application cases: a theoretical validation; instantiation of the continuous integration and deployment practices proposed by the company GitLab. Furthermore, a mobile app was created to retrieve information from the DevOps Ontology using the SPARQL protocol and RDF language. The app also evaluated the Ontology's proficiency in responding to knowledge-based questions using SPARQL. The results showed that DevOps Ontology is consistent, complete, and concise, i.e.: to say: the consistency could be observed in the ability to be able to infer knowledge from the ontology, ensuring that the ontology is complete by checking for any incompleteness and verifying that all necessary definitions and inferences are well-established. Additionally, the ontology was assessed for conciseness to ensure that it doesn't contain redundant or unnecessary definitions. Furthermore, it has the potential for improvement by incorporating new concepts and relationships as needed. The newly suggested ontology creates a set of terms that provide a systematic and structured approach to organizing the existing knowledge in the field. This helps to minimize the confusion, inconsistency, and heterogeneity of the terminologies and concepts in the area of interest.

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“…Using the guidelines provided in References 37 and 47, a study is conducted to evaluate OntoSuSD empirically from the different quality criteria aspects: accuracy, adaptability, clarity, completeness, conciseness, consistency, applicability, and purpose. The quality criteria aspects includes the three C's (completeness, conciseness, and consistency) suggested by Almeida et al 73 The accuracy determines that the concepts, properties, property restrictions, and axioms are defined correctly in relation to the knowledge in the domain and the ontology returns correct answers to the CQs. The adaptability determines the asserted knowledge and defined contents in the ontology can be reused in domain-specific ontologies and the ontology can be used in real-world applications.…”

Section: Human-centric Evaluationmentioning

confidence: 99%

OntoSuSD: Software engineering approaches integration ontology for sustainable software development

et al. 2022

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Different software development approaches (SDAs) are developed with broad portfolios of development processes. Each of the approaches has certain exclusive principles, practices, thinking, and values, which are informally represented, implemented, and improperly institutionalized. Ontologies are developed for the representation, assessment, and adaptation of SDAs separately without having a shared terminology which may lead to terminological conflict and confusion affecting the simultaneous representation and implementation in software development industry and academia. The software engineering approaches does not consider and support sustainability as priority concern. However, the approaches have capabilities of supporting sustainable software development in different sustainability aspects. This research article aims for the designing and development of an integrated ontology of software engineering approaches (i.e., agile, lean, and green) named OntoSuSD (ontology for sustainable software development) to support sustainable software development knowledge, awareness, and implementation. The goal of OntoSuSD is to propose, design and develop a formal, generic, consistent, and shared knowledge base containing semantic terminology and description of concepts and relationships generated around the representation and implementation of lean, agile, and green approaches in software development processes, which will facilitate their simultaneous implementation and assessment for sustainable software development. The OntoSuSD is developed using practical ontology engineering methodology by reusing relevant ontologies and explicit concepts and properties are defined to fulfill knowledge requirements and representations of the domain.The OntoSuSD is evaluated, and results infer OntoSuSD has high ontological design, good domain coverage, potential applications and achieves purpose of the ontology development.

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An Ontology-Based Model for ITIL Process Assessment Using TIPA for ITIL

Cited by 3 publications

References 16 publications

A-ITIL, ITIL and Agile Based Advanced Framework for Managing Software and IT Related Bau: A Systematic Literature Review

A-ITIL, ITIL and Agile Based Advanced Framework for Managing Software and IT Related Bau: A Systematic Literature Review

DevOps Ontology - An ontology to support the understanding of DevOps in the academy and the software industry

OntoSuSD: Software engineering approaches integration ontology for sustainable software development

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