Analisa Kegunaan Dan Kemudahan Layanan Mobile JKN Pada Uptd Puskesmas Depok Dengan Use Questionnaire Dan Ipa

Abstract

All of these are aspects that are necessary in the development of an android application. The JKN Mobile Application is a form of digital transformation of the BPJS Health business model, which was originally in the form of administrative activities carried out at Branch Offices or Health Facilities, transformed into an application that can be used by participants anywhere at any time without time constraints (self service). Currently, there are> 1,000,000 users of the Android version of the JKN Mobile Application and the iOS version of the JKN Mobile Application of> 2,000 users. To find out whether the android application can be said to be of quality, it can be tested on everything in the android application. In testing the quality of the android application, the method used is the Use Questionnaire and Importance Performance Analysis (IPA) by using a questionnaire that is submitted to the specified respondents. Based on the gap analysis, it was found that Mobile JKN users at the UPTD Puskesmas Depok felt that the application still needed to be improved.

Usability Evaluation Of Social Security For Workers Applications In Public Institutions

“…Several studies by Situmorang [4], Rizaldy [5], Oloan Lubs [6], Lupita Dyayu [7], Karisma Sara [8], and Nugraha [9] have been conducted on Usability Evaluation Research in E-Government. These studies aim to analyze the usability of egovernment identify user problems and provide recommendations for improvements based on the findings.…”

“…Research that employs gap analysis [8], [9] can expound on the gap analysis of performance levels and levels of importance, which can be mapped through quadrants as a basis for prioritizing improvement. The six studies discussing the evaluation of e-government applications for general users with different segmentations highlight the importance of determining their usefulness, particularly in terms of efficiency, application performance, satisfaction, and security, through questionnaires and gap analysis.…”

“…The research carried out by Oloan Lubs [6], Nugraha [9], and Habib [10] focused on assessing the quality of insurance services based on specific user limitations. The objective was to evaluate service excellence in terms of user comprehension, ease of use, interface design, navigation, application functionality, and service operations.…”

“…In their study, Nugraha and colleagues [9] employed a gap analysis strategy to evaluate the anticipations of application performance across three dimensions: system, user, and interaction. They subsequently charted the significance and level of performance of each aspect to determine their respective priorities.…”

“…As per the results obtained from the task scenario analysis, it is evident that there exist a number of impediments that need to be addressed on a priority basis for enhancing the application development process. Some of the major challenges identified include unidentified card numbers of participants (9), biometric verification getting blocked after three attempts (8.5), and encountering an error message while entering the cellphone number verification code, without any rationale or resolution explanation (7.5).…”