Analisa Kepuasan Mahasiswa AMIK Mahaputra Riau Terhadap SISFO dengan Metode End User Computing Satisfaction

Abstract

AMIK Mahaputra Riau is one of the universities that implements an academic system called SISFO (Information System). SISFO assists in the management of data related to academics such as, student and lecturer data, recaps of lecture results and lecture schedules. In its application, SISFO still found several problems such as, the absence of a complaint feature for users, the color of the system display that seems monotonous, incomplete information about the total score of the entire semester, the system still inputs incorrect data and the length of time the system updates the data. During the implementation of the system, there has never been any research and assessment of the level of user satisfaction with the quality of the system used. From these problems, an analysis is needed that can measure user understanding of the system used, and is expected to provide input to related parties which can later be used to develop and improve the quality of the academic system and help AMIK Mahaputra Riau to reduce risks that will later occur. The method used in this study is the End User Computing Satisfaction (EUCS) method. This study used 72 respondents who were determined using the Quota Sampling technique. Data processing is carried out using SmartPLS software version 3.2. In this study, it was found that 57.6% of students were quite satisfied with SISFO

Evaluasi Kepuasan Pengguna Aplikasi M-Health Covid19 Satusehat Dengan End User Computing Satisfaction (Eucs) Dan Mobile Service Quality(m-S-Qual)

“…m-commerce memiliki kesamaan terhadap ecommerce namun ada perbedaan yang secara khusus terletak pada m-commerce yaitu sifatnya yang secara homogen terpisah dalam satu wadah sistem integrasi yaitu mobile atau disebut dengan perangkat seluler (gadget). Teknologi seluler saat ini menjadi penemuan revolusioner pada bidang pasar online, dengan demikian pembangunan sekala kualitas yang sesuai dan relevan adalah hal yang sangat penting [10] Landasan Indikator skala unit penelitian yang digunakan dalam penelitian ini mengenai kualitas layanan seluler antara lain Efisiensi, Ketersediaan system, Konten Informasi, Privasi, Pemenuhan Sistem, Responsivitas, Kompensasi, Konten Layanan dan pembayaran [11]. Kotler menyatakan bahwa "Kepuasan pengguna adalah perasaan senang atau kecewa seseorang yang berasal dari perbandingan antara kesannya terhadap kinerja yang dirasakan dari suatu produk dan harapan-harapannya (expectations)".…”