Análise da aplicação do método desdobramento da função qualidade “QFD” em serviços preventivos de polícia

Freitas, Lauro Soares de; Filho, Leonel Del Rey de Melo; Cheng, Lin; Carmo, Marco Aurélio Zancanela do

doi:10.14488/1676-1901.v15i1.1774

Cited by 4 publications

(4 citation statements)

References 21 publications

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“…The QFD method, developed in Japan at the end of the 1960 century, is a way to systematically communicate quality-related information, translating customers' real needs into project information and unfolding the work related to obtaining quality. The focus is on quality assurance during the product development cycle of products (goods and services) (Chan & Wu, 2002;Cheng, 2002;Cheng & Melo Filho, 2007Freitas et al, 2015;Spinola et al, 2007). Among the main benefits of the QFD, we can mention the following: the improvements in the project, the ability to identify the fundamental perceptions of customers, the flexibility of integration to other methods, the support in data analysis and decision making, and the strengthening of the company's relationship with the market (Borba Prá & Miguel, 2013;Cheng, 2002).…”

Section: The Quality Function Deployment -Qfdmentioning

confidence: 99%

BM-QFD: an approach to technology entrepreneurship in creating academic spin-offs

Melo¹,

Bagno²,

Barroso³

et al. 2021

Product

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How to design new products and services in a context of an emergent industry based on cutting-edge science and technology? Current literature on product development and innovation management has long been biased by highlystructured methods oriented to support large-sized established companies operating in known (or knowable) markets, whilst technology entrepreneurship studies are gaining increasing attention in the last years offering more flexible approaches based on a build-measure-learn predominant logic. However, science and technology (S&T)-intensive products and services intended to explore completely new industries (such as those emerging from the nanomaterials field) seem to be poorly served by available approaches since they might share a few of the assumptions behind them. This study contributes to this field by proposing the BM-QFD as a methodological approach to support the design and development of S&T-intensive services. Based on the principles of Design Science Research and the genuine demand of a new venture in the science instruments business, a graphene nanometrology service is designed based on TERS -a special technique that applies cutting-edge technology which is essential for the development of nanotechnology. The service design was conducted by adapting well-established methods from the new product/service development literature in combination with those coming from the entrepreneurship field. The resulting proposal is, however, innovative concerning how such methods combine and complement each other in face of the particularities of developing S&T academic spin-offs.

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Section: The Quality Function Deployment -Qfdmentioning

confidence: 99%

BM-QFD: an approach to technology entrepreneurship in creating academic spin-offs

Melo¹,

Bagno²,

Barroso³

et al. 2021

Product

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“…Permite trabalhar com matrizes muito extensas com abordagens qualitativas nas questões de design industrial e produção (Dehe e Bamford, 2017;Miguel, 2008). O qfd é um método de desdobramento que possibilita, dentro de sua estrutura gráfica, montar partições que agregarão informações detalhadas e específicas a respeito do produto pesquisado (Freitas et al, 2015;Abreu e Vaccaro, 2013;Mello, Risso Filho, 2019).…”

Section: Ferramenta Qfdunclassified

Requisitos de produto para um projeto de cerveja artesanal

Mello¹,

Silva²

2020

Innovar

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O mercado de cervejas artesanais tem se mostrado bastante promissor, com crescimento ao longo dos anos e estímulo à abertura de novos empreendimentos tanto de produção como de comercialização desses produtos. Este trabalho tem o objetivo de identificar e qualificar, por meio da ferramenta de desdobramento da função qualidade (QFD, por sua sigla em inglês), os requisitos de produto para um projeto informacional de uma cerveja artesanal, sob a visão do consumidor do Rio de Janeiro, Brasil. A pesquisa, de base exploratória, utilizou a ferramenta qfd para identificar as necessidades dos clientes e, a partir disso, traduzi-las em atributos do produto. Em termos de resultados, a pesquisa destaca o perfil dos consumidores pesquisados, ressaltando quais características devem-se priorizar no processo de desenvolvimento de uma nova cerveja artesanal. Identificou-se interesse pelo aspecto encorpado, assim como qualidade no aroma e sabor do malte. O consumidor não se mostrou tão sensível ao preço para o estilo ale e weiss. Quanto à cerveja tipo lager, o preço ainda permanece como um diferencial. Apontou-se importância na concentração do lúpulo e na concentração e qualidade do malte para os três diferentes tipos de cerveja.

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“…The most recent literature on QFD is marked by significant case growth in the service sector. There are several successful reports on the application of the method to banking institutions, hospitals, hotels, transport and education companies (Freitas et al, 2015).…”

mentioning

confidence: 99%

“…Souza & Cauchick Miguel (2017) point out that in the face of these limitations presented by QFD, several authors use other methodologies and tools to fill these gaps. According to Freitas et al (2015), the most recent empirical work has sought to propose new methodologies that combine the method with quantitative and qualitative tools such as: Analytical Hierarchy Process (AHP), Fuzzy Logic, statistical techniques), Kano Model and model SERVQUAL.…”

mentioning

confidence: 99%

World Café method integrated with QFD for obtaining the Voice of the Customer

Torres

Neto

2018

Prod.

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The capacity to promote self-development is one of the main roles reserved for education, whose purpose is to make each person assume his own destiny and contribute to the progress of the society in which he lives through the responsible participation of individuals and communities (Delors, 2006). According to the same author, an effective education is based on four pillars of knowledge: 1) learning to know, that is to acquire the instruments of understanding; 2) learning to do, or to be able to act on the environment; 3) learning to live together, in order to participate and cooperate with others in all human activities; and finally 4) learning to be, which integrates the previous three. These four pillars of knowledge may be, in fact, only one, since there are multiple points of contact, relationship and exchange among them. Productivity and the world of work require effective education outcomes that should make these four fundamental achievable throughout the life of each individual, but there are some widespread complaints from students in schools and universities, since they cannot more stand for the traditional teaching, which does not incorporate the many changes in society. Thus, it is necessary to reinvent the way of teaching and learning, creating and instituting new methods (Silva, 2003). There are several learning methods that privilege the four pillars of knowledge defined by Delors (2006). One of these, Project Based Learning (ABPj), is, to Kokotsaki et al. (2016), a student-centered teaching-learning method based on three basements of constructivism: learning is context-specific; students are actively involved in the learning process and students achieve their goals with social interactions and sharing knowledge and understanding.

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Análise da aplicação do método desdobramento da função qualidade “QFD” em serviços preventivos de polícia

Cited by 4 publications

References 21 publications

BM-QFD: an approach to technology entrepreneurship in creating academic spin-offs

BM-QFD: an approach to technology entrepreneurship in creating academic spin-offs

Requisitos de produto para um projeto de cerveja artesanal

World Café method integrated with QFD for obtaining the Voice of the Customer

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