2020
DOI: 10.22487/jimut.v4i3.122
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Analisis Antrian Pelayanan Nasabah Pada Pt Bank Syariah Mandiri Cabang Bungku

Abstract: This study aims to analiyzethe system of optimal service queue at the teller that existed in PT BankSyariah Mandiri Bungku Branch. The analytical method used is M/M/1 or single channel singlephase, but to compare the optimal or not the queue of customer service at PT Bank Syariah Mandiribranch when adding one teller in solid time so the used M/M/S analysis method or multi channelsingle phase. The result of analysis by using one teller in cash deposit of solid time is probability insystem is equal to 0,0572. Th… Show more

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“…This has led to long waiting times for the users, which is detrimental because a lot of time is wasted. Similarly, the service providers also suffer losses due to the reduction in work efficiency, small profit, and bad image created for the customer [1]. In anticipating the occurrence of long queues, service providers' performance needs to be optimized to ensure smooth and effective running.…”
Section: Introductionmentioning
confidence: 99%
“…This has led to long waiting times for the users, which is detrimental because a lot of time is wasted. Similarly, the service providers also suffer losses due to the reduction in work efficiency, small profit, and bad image created for the customer [1]. In anticipating the occurrence of long queues, service providers' performance needs to be optimized to ensure smooth and effective running.…”
Section: Introductionmentioning
confidence: 99%