Analisis Dimensi Kualitas Pelayanan dan Efektivitas Strategi Operasional pada Firma Hukum MAP

Abstract

This study focuses on how firma hukum MAP fulfils its clients' expectations of its service from the perspective of SERVQUAL dimensions. This study also examines the effectiveness of the operational strategy, which is employed by firma hukum MAP in executing its day-to-day operation. The author uses focus group discussion and in-depth interview to collect data for this study. According to the findings, the service quality of firma hukum MAP has already fulfilled its clients' expectations also is valued to be satisfactory, so does the operational strategy of firma hukum MAP. Firma hukum MAP has been successfully implementing its operational strategy, which is waste elimination to help firma hukum MAP to smooth out their daily business process. However, there are some improvements needs to be made. Some of them are by continuously improving its performance throughout the time, by implementing CRM and by benchmarking against the best practice law firm in the industry.

Pengembangan Usaha Layanan Sewa Boat Organisasi Panglima Laot Menuju Bumdes Mandiri Di Kota Banda Aceh

“…Untuk mendukung kolaborasi organisasi Panglima Laot ini, BUMDes telah melakukan strategi dan kebijakan manajemen dalam pengawasan produk persediaan (Rusmiland & Permana, 2021); penguatan budaya organisasi dan kepuasan kerja (Santoso, 2020); kualitas pelayanan dan efektivitas strategi operasional (Asrunputri, 2018); Kerjasama Direktorat Jendral Pajak dalam optimalisasi penerimaan pajak (Akbar, 2020); menciptakan gaya kepemimpinan membina etos kerja karyawan (Rismayanti & Ramadona, 2019); mempunyai situs jual beli online (Sovania & Selliamanik, 2019); memiliki perencanaan strategi pemasaran dalam upaya peningkatan penjualan (Widiyarini & Hunusalela, 2019); menguasai customer satisfaction index (Wonga, G., at.al, 2020).…”