Analisis Kepuasan Pengguna Terhadap Penerapan Aplikasi Layanan GOFOOD Menggunakan Metode PIECES Framework

Evitria, Dina; Utamajaya, Joy Nashar; Hermawansyah, Adi

doi:10.30865/jurikom.v9i3.4100

Cited by 5 publications

(5 citation statements)

References 5 publications

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“…Information and Data menggolongkan permasalahan berdasarkan kejelasan informasi data data dari sistem yang terlibat [11]. Sementara itu, Economics menggolongkan permasalahan berdasarkan hubungan proses bisnis sistem [12]. Control and Security menggolongkan masalah yang berkaitan dengan 32 pemantauan dan keamanan [13].…”

Section: Method/metodeunclassified

Upaya Manajemen Kinerja Strategis Perusahaan Melalui Sistem Informasi Pemeliharaan Aset Bergerak Berbasis Web

Athallah

Kraugusteeliana

2023

NUSAMBA

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Research aim : This research aims to design a web-based movable asset maintenance information system as a company's effort to implement strategic performance management. Design/Method/Approach : This research method uses the Software Development Life Cycle (SDLC) method with the use of the waterfall model. In addition, the analysis and design of the system in this research uses the Unified Modeling Language (UML), the PIECES method to identify problems, and Blackbox Testing as a test of the suitability of the system's functionality. Research Finding : The results of this study indicate that the functional requirements of the web-based movable asset maintenance information system are following the company's functional requirements based on testing through black box testing. Theoretical contribution/Originality : This research is expected to increase knowledge in the field of web-based information system design technology. Practitionel/Policy implication : The implementation of strategic performance management through a web-based movable asset maintenance information system has an impact on the digital transformation of the company's activity procedures, the performance of the company's activity procedures which is increasing, data management is carried out centrally, the negative impact of security is reduced, and excellent service is increasing. Research limitation : The object of the research is in the Pertamina Patra Niaga, Sultan Syarif Kasim II Pekanbaru Aircraft Filling Depot. In addition, this research is limited to the design of a web-based movable asset maintenance information system.

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Section: Method/metodeunclassified

Upaya Manajemen Kinerja Strategis Perusahaan Melalui Sistem Informasi Pemeliharaan Aset Bergerak Berbasis Web

Athallah

Kraugusteeliana

2023

NUSAMBA

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“…Dalam penelitian ini, digunakan metode PIECES yang mencakup 6 aspek sebagai panduan dalam mengukur tingkat kepuasan pengguna (konsumen) dan kemudian hasil datanya akan digunakan untuk mengevaluasi sistem terhadap peningkatan kualitas sistem sesuai dengan yang konsumen telah harapkan [8], [9]. Jumlah pengambilan sampel ditentukan melalui data pelanggan di shuttle Dipatiukur dari bulan "Agustus-Desember 2022 dan juga di bulan Januari-Februari 2023" dengan nilai 61,323. kemudian dijumlahkan lalu ditentukan nilai Rata Rata/ bulan mencapai 8,760.…”

Section: Tahapan Penelitianunclassified

Analisa Pengukuran Tingkat Kepuasan Pengguna Aplikasi Daytrans Dengan Kerangka Kerja Pieces Framework

Purba,

Sihotang

2023

JKKI

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Daytrans is a company that is developing and operates in the field of land transportation services and sending goods between provinces. Based on the results of the author's observations, it was found that no analysis of Daytrans Bandung consumer satisfaction, especially Dipatiukur, had ever been carried out. The main objective of this research is to analyze and measure the level of satisfaction with system service quality. The PIECES method was used to analyze the data in this research. And the Slovin formula was used to determine the sample size of 100 respondents. This number is obtained from measuring the tolerable error limit of 10%. The final results of the questionnaire calculation using the Likert scale and variables in the PIECES Framework produced an average score of 4.47. So that in general service users feel satisfied with the Daytrans Application system services.

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“…PIECES framework sudah digunakan dalam riset di banyak bidang usaha untuk mengevaluasi tingkat kepuasan pengguna sistem informasi. Misalnya saja di perusahaan jasa online, seperti Gojek (Sahrul et al, 2019;Evitria et al, 2022), perbankan (Prayogi et al, 2021), dan telekomunikasi (Aditya dan Jaya, 2022). Di institusi pendidikan, PIECES framework juga digunakan ketika melakukan analisis untuk menilai kinerja sistem informasi, seperti pada sistem informasi perpustakaan (Lokapitasari Belluano et al, 2019), sistem informasi kepegawaian di universitas (Mumtahana dan Riyanto, 2018), sistem informasi akademik (Putri dan Indriyanti, 2021), dan google classroom (Sari dan Nurmiati, 2021).…”

Section: Pieces Frameworkunclassified

Penerapan PIECES Framework dalam Analisis Kepuasan Pengguna F-Learn UKSW saat Pandemi Covid-19

Pangentasan,

Maria

2023

J. Sistem Info. Bisnis

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This research aimed to analyze the satisfaction level of Satya Wacana Christian University (SWCU) F-Learn users in daring learning during the Covid-19 pandemic using the PIECES framework. This method was chosen because it has proven its effectiveness in evaluating system user satisfaction in identifying problems, opportunities and development directions for the system being developed. This research analyzes six variables: performance, information and data, economics, control and security, efficiency, and service. The research sample for this was SWCU students. The total sample is 160 respondents. Data was measured using a Likert scale. The results of testing on the variables performance, information and data, control and security, efficiency, and service, users feel satisfied, while testing the economics variables, F-Learn users feel very satisfied. Additional testing on the performance of F-Learn confirmed that F-Learn has an excellent performance in terms of the speed of responding to commands, as well as in terms of control F-Learn is in category B (good). Overall, the average level of satisfaction of F-Learn users is 4.02. It means that overall F-Learn users, namely SWCU students, were satisfied when using F-Learn during the implementation of the daring learning policy during the pandemic.

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Analisis Kepuasan Pengguna Terhadap Penerapan Aplikasi Layanan GOFOOD Menggunakan Metode PIECES Framework

Cited by 5 publications

References 5 publications

Upaya Manajemen Kinerja Strategis Perusahaan Melalui Sistem Informasi Pemeliharaan Aset Bergerak Berbasis Web

Upaya Manajemen Kinerja Strategis Perusahaan Melalui Sistem Informasi Pemeliharaan Aset Bergerak Berbasis Web

Analisa Pengukuran Tingkat Kepuasan Pengguna Aplikasi Daytrans Dengan Kerangka Kerja Pieces Framework

Penerapan PIECES Framework dalam Analisis Kepuasan Pengguna F-Learn UKSW saat Pandemi Covid-19

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