Analisis Kualitas Pelayanan di Program Studi Farmasi Poltekkes Kemenkes Pangkalpinang Menggunakan Metode SERVQUAL

Purba, Ratih Puspita Kusumadewi; Sailan, Mirnawati Zalili

doi:10.32922/jkp.v8i1.111

Cited by 2 publications

(1 citation statement)

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“…Kepuasan mahasiswa merupakan salah satu sasaran yang harus diukur secara rutin. Kepuasan mahasiswa tercapai saat tidak terdapat kesenjangan antara ekspektasi dan persepsi mahasiswa terhadap layanan kemahasiswaan maupun fasilitas pendidikan [9].…”

Section: Tinjauan Pustakaunclassified

Analisis Kualitas Pelayanan Pada Fasilitas Pendukung Di Fakultas Sains Dan Teknologi Uin Suska Riau Menggunakan Metode Service Quality(servqual) Dan Customer Satisfaction Index (Csi)

Miza Yuzela,

Kusumanto,

Suherman

et al. 2023

jupel

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Service quality is one of the most important aspects in an agency, one of which is the facilities on campus. The Faculty of Science and Technology UIN SUSKA RIAU has not fully provided adequate facilities according to student needs so that students are not satisfied with the facility services provided. The purpose of this study is to analyze the quality of service in supporting facilities and provide good service improvement proposals for the future. Based on the results of the study, 12 statement attributes were obtained with five dimensions that could not satisfy students because the quality value of each dimension was smaller than 1 (Q < 1). This research is expected to be an evaluation material for agencies in order to improve the quality of service in the facilities provided.

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Section: Tinjauan Pustakaunclassified

Analisis Kualitas Pelayanan Pada Fasilitas Pendukung Di Fakultas Sains Dan Teknologi Uin Suska Riau Menggunakan Metode Service Quality(servqual) Dan Customer Satisfaction Index (Csi)

Miza Yuzela,

Kusumanto,

Suherman

et al. 2023

jupel

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Student Perceptions and Adaptations to Quality Assurance of Education Services During the 2019 Corona Pandemic

Anshori

Hidayah

2021

halaqa

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This study examines student perceptions of the quality assurance of education services so that they can adapt during the Covid-19 pandemic. Using qualitative research methods positivistic approach. The research subjects were determined purposively, namely 53 students of sociology. The type of data collected is quantitative and qualitative, using closed and open questionnaires with google form facilities, supported by documents. Likert scale 1-5 as a means of measuring student perceptions with positive and negative criteria. Tangible, emphaty, responsibility, reliability, and assurance are indicators of Quality Assurance Education Services. While the adaptation process, goals, integration, and efforts to maintain the continuity of the relationship are indicators of adaptation. Data analysis was done descriptively. The results of the study prove that there are 47.17% of students who have a negative perception of the quality assurance of educational services, but no one thinks that it is not good, in fact the category is good (39,62%), even very good (37,74%), the lowest is quite good (22,64%). This assessment is good because the socialization process is perfect, carried out by all campus components related to the process of internationalization of institutional character and the integration of Islamic values that are being pursued, so that students are aware of the limitations of ongoing services. This is what makes students able to adapt to online learning models and administrative processes that are taking place in the era of the covid-19 pandemic.

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Analisis Kualitas Pelayanan di Program Studi Farmasi Poltekkes Kemenkes Pangkalpinang Menggunakan Metode SERVQUAL

Cited by 2 publications

References 0 publications

Analisis Kualitas Pelayanan Pada Fasilitas Pendukung Di Fakultas Sains Dan Teknologi Uin Suska Riau Menggunakan Metode Service Quality(servqual) Dan Customer Satisfaction Index (Csi)

Analisis Kualitas Pelayanan Pada Fasilitas Pendukung Di Fakultas Sains Dan Teknologi Uin Suska Riau Menggunakan Metode Service Quality(servqual) Dan Customer Satisfaction Index (Csi)

Student Perceptions and Adaptations to Quality Assurance of Education Services During the 2019 Corona Pandemic

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