Analisis lokasi rumah sakit gigi dan mulut Universitas Muhammadiyah Semarang di wilayah Kedungmundu terhadap perspektif pelanggan

Arti, Dwi Windu Kinanti

doi:10.26714/magnamed.1.4.2017.58-64

Cited by 2 publications

(2 citation statements)

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“…IPKP and SKP at RSGMP Unimus are very concerned about improving the quality of RSGMP Unimus itself. 4,8,13…”

Section: Respondent Data Results Focus Group Discussion Results (Skp ...mentioning

confidence: 99%

Patient Safety at RSGMP Unimus based on Sistem Nasional Akreditasi Rumah Sakit (SNARS) 1.1 Komisi Akreditasi Rumah Sakit

Nurhidayah,

Sumarwanto,

Arti

2022

SEANR

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Hospitals have an obligation to fulfil the patient’s right to obtain their safety and security while being treated in a hospital as a health service institution for the public. Patient Safety for the patient is a system that makes patient’s treatment safer, including risk assessment, identification and management of patient risk, analysis and reporting of incidents, competency to learn from follow-up incidents and implementation of solutions to minimize the risk and prevent injuries that caused by errors due a treatment. Patient Safety must be considered especially during the period of education, therefore RSGMP Unimus as a learning institution for health service organizers must be considered in this regard. The objective of this study is to measure the readiness of patient safety policies at the Dental and Oral Hospital, Muhammadiyah University, Semarang. This type of research is descriptive and quantitative by using a cross-sectional research design with the Focus Group Discussion technique. Based on the Sistem Nasional Akreditasi Rumah Sakit 1.1 questionnaire by the Komisi Akreditasi Rumah Sakit (KARS), RSGMP Unimus get a fairly good score and partially completed accreditation requirements for aspects of the assessment of Patient Safety Goals (SKP) and Integration of Health Education and Hospital Services (IPKP). Achievement of Patient Safety Goals and Integration of Health Education and Hospital Services at RSGMP Unimus based on the Standard Nasional Akreditasi Rumah Sakit (SNARS) 1.1 which was carried out with the Elemental Assessment of the Patient Safety Goals and Integration of Health Education and Hospital Services standard are partially completed from the SNARS 1.1 assessment with a score of 74.2% and 63.2% which indicates that RSGMP Unimus can make improvements to pass.

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“…IPKP and SKP at RSGMP Unimus are very concerned about improving the quality of RSGMP Unimus itself. 4,8,13…”

Section: Respondent Data Results Focus Group Discussion Results (Skp ...mentioning

confidence: 99%

Patient Safety at RSGMP Unimus based on Sistem Nasional Akreditasi Rumah Sakit (SNARS) 1.1 Komisi Akreditasi Rumah Sakit

Nurhidayah,

Sumarwanto,

Arti

2022

SEANR

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“…One type of dental health service is the Dental and Oral Hospital (RSGM) which is a special type of hospital that provides dental and oral health services and provides teaching and research facilities. There are various RSGM in Jakarta, including RSGM-P Trisakti, RSKGM UI, RSGM YARSI, and RSGM Prof. Dr. Moestopo (Arti, 2018).…”

Section: Introductionmentioning

confidence: 99%

The Influence Of Service Quality And Hospital Image For Patient Satisfaction And Loyalty Dental And Oral Hospital In Jakarta

Soen

Kristaung

2023

JOSR

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This study aims to analyze the effect of service quality and hospital image on patient satisfaction and loyalty of Dental and Oral Hospital in Jakarta. The research method used is a quantitative method with primary data from 200 patients who have or are receiving treatment at RSGM Jakarta. Non-probability sampling technique in the form of purposive sampling was used to take samples in this study using a Google Form questionnaire. Analysis of each research variable was carried out with SPSS version 25 and analysis of the influence between variables was carried out using Structural Equation Modeling (SEM). The results of the study stated that there were several hypotheses that had a positive effect including; (H1) The hospital's image of patient satisfaction; (H2) Quality of service for patient satisfaction; (H4) The hospital's image of patient loyalty; (H5) Quality of service for patient loyalty; (H6) The hospital's image of patient loyalty through patient satisfaction; (H7) Quality of service to patient loyalty through patient satisfaction. The conclusion in this study is that patient satisfaction does not have a positive effect on patient loyalty. This research is used as evaluation material for the management of the Dental and Oral Hospital to make various innovations to improve the quality of service and the image of the hospital in order to shape patient satisfaction to gain patient loyalty.

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Analisis lokasi rumah sakit gigi dan mulut Universitas Muhammadiyah Semarang di wilayah Kedungmundu terhadap perspektif pelanggan

Cited by 2 publications

References 0 publications

Patient Safety at RSGMP Unimus based on Sistem Nasional Akreditasi Rumah Sakit (SNARS) 1.1 Komisi Akreditasi Rumah Sakit

Patient Safety at RSGMP Unimus based on Sistem Nasional Akreditasi Rumah Sakit (SNARS) 1.1 Komisi Akreditasi Rumah Sakit

The Influence Of Service Quality And Hospital Image For Patient Satisfaction And Loyalty Dental And Oral Hospital In Jakarta

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