Analisis Mutu Layanan Electronic Delivery Channel Terhadap Kepuasan Nasabah (Studi Pada Bni Syariah)

Idris, Muhammad; Trihantana, Rully

doi:10.30997/jn.v2i1.237

Cited by 2 publications

(2 citation statements)

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“…Dalam mempermudah nasabah bertransaksi selama 24 jam, internet menjadi sarana utama bagi dunia perbankan dalam menawarkan layanan jasa dan produknya, (Idris & Trihantana, 2016). Anjungan tunai mandiri (ATM) menyediakan jenis layanan perbankan yang praktis dan efisien tanpa harus menempatkan petugas bank ditempat itu (Arafad Yusmad, 2018).…”

Section: Pendahuluanunclassified

Analytical Hierarchy Process Dalam Pemilihan Vsat Buc (Block Up Converter) Berdasarkan Kualitas Produk

2021

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ATM disebut sebagai anjungan tunai mandiri oleh karena fungsinya yang praktis dan efisien dalam memberikan berbagai jenis layanan perbankan tanpa harus menempatkan petugas bank ditempat itu. ATM tidak akan mampu bekerja secara optimal tanpa adanya perangkat pendukung, salah satu perangkat pendukung adalah BUC (Block Up Converter) yang terinstal pada sebuah antena. Penelitian ini bertujuan untuk membangun sistem pendukung keputusan yang mampu menganalisa dalam pemilihan VSAT BUC terbaik berdasarkan kualitas produk menggunakan metode Analytical Hierarchy Process dengan Tools Expert Choice. Hasil perhitungan AHP diperoleh prioritas kriteria dalam penilaian terhadap Pemilihan BUC terbaik berdasarkan kualitas. Dimana Power Level, Transmite Gain, Carrier to Noise, Temperatur, dan Intermode menjadi tolak ukur dalam pemilihan BUC. Hasil akhir yang di dapat dari pemilihan BUC oleh tiga alternatif yang berbeda bahwa BUC 5Watt NJRC memiliki bobot prioritas tertinggi yaitu 33,68%, BUC 5Watt Amplus memiliki bobot prioritas kedua yaitu 33,21% dan BUC 6Watt Anatel memiliki bobot prioritas terakhir yaitu 33,11%.

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Section: Pendahuluanunclassified

Analytical Hierarchy Process Dalam Pemilihan Vsat Buc (Block Up Converter) Berdasarkan Kualitas Produk

2021

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“…Pepinsky (2013), for example, indicates the absence of a symmetric relationship between observed piety in Indonesian Muslim society and the inclination to use Shariah banking products. The Financial Services Authority (Otoritas Jasa Keuangan abbreviated OJK in Bahasa Indonesia) suggests a similar trend, with profit-oriented rationality still being a consideration for people using Shariah banking services (Idris 2016). Another criticism is the lack of trust in Islamic banks' Shariah compliance (Saidi, 2019).…”

Section: Introductionmentioning

confidence: 99%

Identity and rationality in Sharia economic practice: A study at Arrahmah Sharia Consumer Cooperative, South Kalimantan Province

Hafizah,

Nilasari,

Syarqawie

et al. 2024

J. Islam. Econ. Lariba

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IntroductionThe Sharia consumer cooperative is one of the many legal forms of Islamic economic activity in Indonesia, including South Kalimantan Province. However, studies on the identity and rationality of this practice are still limited.ObjectivesThis research aims to understand how Islamic identity influences economic decisions and how Sharia economic rationality is reflected in the practices of consumer cooperatives. The selection of Arrahmah Sharia Consumer Cooperative (Koperasi Konsumen Syariah Arrahmah) as the subject of the study is based on the institution's claim to be "more Sharia" compared to other cooperatives or Sharia financial institutions.MethodA qualitative research method was employed using in-depth interviews and observations as data collection tools. Qualitative research was chosen for its relevance to case studies that required in-depth data exploration.ResultsThe findings indicate that Islamic identity plays a key role in shaping the economic preferences of cooperative members, whereas Sharia economic rationality is reflected in the principles of justice and sustainability. In the context of Arrahmah Sharia Consumer Cooperative, the institution's assertion of being "more Sharia" is driven by knowledge of fiqh muamalah, particularly the section on usury and its dangers conveyed by Salafi scholars in study forums, websites, and other mass media. This knowledge serves as the main foundation and source of community identity, which distinguishes them from other cooperatives or financial institutions.ImplicationsThe success of Sharia economics lies not only in economic rationality, but also in the understanding and application of religious identity in every aspect of economic activities. Both are complementary and mutually supportive in achieving sustainable economic development goals, in line with religious values.Originality/NoveltyThis study provides insights into the dynamics of identity and rationality in the context of Sharia economics, focusing on the practices of consumer cooperatives in South Kalimantan.

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Analisis Mutu Layanan Electronic Delivery Channel Terhadap Kepuasan Nasabah (Studi Pada Bni Syariah)

Cited by 2 publications

References 0 publications

Analytical Hierarchy Process Dalam Pemilihan Vsat Buc (Block Up Converter) Berdasarkan Kualitas Produk

Analytical Hierarchy Process Dalam Pemilihan Vsat Buc (Block Up Converter) Berdasarkan Kualitas Produk

Identity and rationality in Sharia economic practice: A study at Arrahmah Sharia Consumer Cooperative, South Kalimantan Province

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