Analisis Pengembangan Pelayanan Jasa Tv Kabel Menggunakan Metode Quality Function Deployment (Qfd)

Lestari, Rizka Nanda; Wardah, Siti; Ihwan, Khairul

doi:10.24853/jisi.7.1.57-63

Cited by 5 publications

(6 citation statements)

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“…Melihat kembali pada penelitian sebelumnya, metode QFD dan Kano telah diterapkan secara substansial. Perbedaan utama antara penelitian ini dan penelitian sebelumnya adalah fokus pada produk yang sedang diselidiki, di mana penelitian sebelumnya lebih banyak berfokus pada barang-barang rumah tangga, sedangkan penelitian ini memusatkan perhatian pada produk makanan seperti abon bandeng [6].…”

Section: Pendahuluanunclassified

Peningkatan Kualitas Produk Abon Bandeng Babon Senyum dengan Metode Kano dan QFD

Komarudin,

Negoro,

Hidayat

2023

JOPT

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In the era of rapid development of the culinary industry, companies of all sizes must compete to improve the quality of their products in order to remain relevant in the current era of free trade, Quality product design refers to the design of products that not only fulfill their basic functions, but also in accordance with quality, capacity, and appearance that satisfies customers. The company is aware of the importance of improving as well as developing the best products. Therefore, how a business wants to identify the needs and wants of consumers. This study applies QFD and Kano methods. Data collection methods in this study are conservation, interviews and distributing questionnaires. To understand the characteristics of shredded milkfish products, smile baboons that are in accordance with consumer desires, using Kano and continued with QFD analysis and then included in the House of quality, aimed at prioritizing development. The purpose of this study is to bring out what are the attributes of baboon shredded milkfish products that are expected to lift product quality. The results of this study show that there are 20 attributes that are expected by consumers and 14 technical responses, the main things of development include making new packaging, sorting and inspecting raw materials, choosing writing or fonts that are easy to read by buyers or enthusiasts, also the most important is to promote through Instagram to boost the popularity of products from smile baboons.

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Section: Pendahuluanunclassified

Peningkatan Kualitas Produk Abon Bandeng Babon Senyum dengan Metode Kano dan QFD

Komarudin,

Negoro,

Hidayat

2023

JOPT

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“…1. Kebutuhan operator (Customer needs) didapat dengan menggunakan proses diagram affinitas dan kemudian disusun secara hierarki dengan tingkat kebutuhan paling rendah ke paling tinggi (Lestari et al, 2020). a.…”

Section: Metode Analisis Dataunclassified

House of Quality sebagai Pengendalian Kualitas Produk pada Kemasan Karton Lipat

Zulkarnain,

Apriyanti,

Aulia

et al. 2023

Pasti

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Permasalahan produk kemasan karton lipat (KKL) yang sering ditemukan pada proses produksi cetak adalah masalah miss register. Fokus dalam penelitian ini adalah pada masalah miss register yang terjadi pada proses produksi cetak. Penelitian ini bertujuan untuk mengendalikan kualitas produk dalam upaya peningkatan kualitas kemasan karton lipat. Penelitian ini menggunakan metode House of Quality (HOQ). Hasil dari penelitian menunjukkan bahwa prioritas respon teknik dalam rangka peningkatan kualitas produk kemasan adalah pembuatan instruksi kerja (nilai importance sebesar 377,78), dan pelatihan operator (nilai importance sebesar 314,81). Berdasarkan hasil analisis House of Quality ditemukan juga bahwa produk A lebih unggul daripada

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“…Dalam perancangan alat bantu monitoring kadar pH, peneliti menggunakan proses pengembangan produk lebih tepatnya menggunakan metode Quality Function Deployment (QFD), Menurut Dr. Yoji Akao, QFD adalah metode menerjemahkan kebutuhan pengguna ke dalam kualitas desain untuk mengadopsi metodologi kualitas bangunan fungsi untuk mencapai kualitas desain sistem, komponen dan elemen tertentu dalam proses desain produk atau layanan [6]. Alasan digunakannya metode ini dikarenakan perancangan produk usulan dilakukan berdasarkan kebutuhan user (voice of customer) agar produk lebih tepat sasaran sesuai dengan keinginan dan kebutuhan pelanggan selain menggunakan QFD, terdapat matriks HOQ (House of Quality) agar produk lebih tepat sasaran penggunanya, HOQ sendiri merupakan sebuah matriks yang menghubungkan keinginan dan kebutuhan konsumen untuk merancang langkah-langkah, membandingkan langkah-langkah desain tersebut, dan mengidentifikasi fitur yang paling penting atau prioritas utama.…”

Section: Gambar 1 Fishbone Diagramunclassified

“…Penelitian yang ditulis oleh Rizka, dkk [6], penelitian ini mengenai pengembangan pelayanan jasa tv kabel menggunakan metode QFD agar sesuai dengan kebutuhan dan keinginan pelanggan terdapat kepentingan atribut sebagai berikut, kelengkapan penayangan, harga terjangkau, siaran sesuai dengan kebutuhan, pelayanan, dan kualitas.…”

Section: Gambar 1 Fishbone Diagramunclassified

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Churraera¹,

Sutari²,

Salma³

2022

JRSI

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PT XYZ is a company engaged in the furniture industry, the products produced are various, one of which is the Yamato folding chair. Yamato folding chairs are the most produced products, the production process of Yamato folding chairs consists of three processes, namely the construction process, the nickel chrome plating process, and the assembly process. In this study, the researchers focused more on the nickel chrome plating process because the most defects were in this process based on historical data from July 2020 to December 2021. The nickel plating process also has many types of defects including streaks, burns, yellow, and so on. Nickel chrome plating process is a metal deposition process on the surface of a metal or non-metal electrolytically. In the analysis of the problem there is a process that is not fulfilled using the Ishikawa diagram, 5 whys analysis, and FMEA it is known that the influential factor is the incompatibility of pH levels, to correct these problems, a tool is designed. The method used for the design of the tool is the QFD (Quality Function Deployment) method. QFD is a way to improve the quality of products and services by understanding each consumer's needs, then connecting them through technical aspects to produce products or services that suit consumer needs in each manufacture product or service produced. The results of this study are a tool to monitor pH levels so that they are in standard conditions. With the design of a monitoring tool for pH levels, it is expected to minimize defects that occur in the coating process.

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Analisis Pengembangan Pelayanan Jasa Tv Kabel Menggunakan Metode Quality Function Deployment (Qfd)

Cited by 5 publications

References 0 publications

Peningkatan Kualitas Produk Abon Bandeng Babon Senyum dengan Metode Kano dan QFD

Peningkatan Kualitas Produk Abon Bandeng Babon Senyum dengan Metode Kano dan QFD

House of Quality sebagai Pengendalian Kualitas Produk pada Kemasan Karton Lipat

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