Analysing the effect of electronic service quality and satisfaction on apparel purchase propinquity decision

Kumar, Nishant; Mohan, D.U.; Sharma, Neha

doi:10.1109/dasa51403.2020.9317173

Cited by 2 publications

(1 citation statement)

References 27 publications

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“…App users love an easy, simple, efficient, and seamless app experience. Prior study by Kumar et al [27] empirically proved that website design is an important predictor to customer satisfaction. In addition, study by Faisal et al [28] revealed that website design is an important features to develop customer satisfaction.…”

Section: Navigation Designmentioning

confidence: 99%

The Influence of Food Delivery Application Attributes in Developing e-Loyalty: The Mediating Role of e-Satisfaction

Wandoko,

Haryanto,

Meiliyandrie Indah Wardani

et al. 2023

E3S Web Conf.

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Food delivery application or FDA is a promising online food delivery service today. Even during the COVID-19 pandemic, the FDA is helping restaurants grow and helping consumers order food. This study fills the gap in the FDA literature by analyzing and empirically testing the mediating effect of e- satisfaction on the relationship between FDA attributes and e-loyalty. The FDA attributes are represented in information quality, visual design, and navigational design. Data was collected using an online questionnaire for 651 FDA user respondents in Indonesia during the COVID-19 pandemic. The data is analyzed using Partial Least Square. The findings of this study indicate that customer e-satisfaction is proven to mediate partially from visual design, navigation design with e-loyalty, and customer e-satisfaction is proven to fully mediate information quality with e-loyalty. This research closes with theoretical and managerial implications, as well as limitations.

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Section: Navigation Designmentioning

confidence: 99%

The Influence of Food Delivery Application Attributes in Developing e-Loyalty: The Mediating Role of e-Satisfaction

Wandoko,

Haryanto,

Meiliyandrie Indah Wardani

et al. 2023

E3S Web Conf.

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Measuring Electronic Service Quality in Online Apparel Retailers

ERDOĞAN

2022

ijmeb

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Bu çalışmada online kıyafet siteleri için elektronik hizmet kalitesi modeli oluşturulması amaçlanmıştır. Bu çalışmadaki bulgular 313 adet Gazi Üniversitesinde İktisadi ve İdari Bilimler Fakültesinde öğrenim gören öğrencilere yapılan anket sonucuna göre edinilmiştir. Ölçüm modellerinin geçerliliklerini ve oluşturulan hipotezleri test etmek için yapısal eşitlik modeli kullanılmıştır. Bu çalışmada online kıyafet sitelerinin elektronik hizmet kalitesini ölçmek için E-S-QUAL ölçeğindeki 4 değişken ve yeni oluşturulan 3 değişken (kişiselleştirme, bilgi, grafik-tasarım) ile güncellenmiş ölçek geliştirilmiş ve bu yeni ölçek ile elektronik hizmet kalitesi ölçülmüştür. Online kıyafet mağazalarında, elektronik hizmet kalitesini yedi adet boyut temsil etmekte ve e- hizmet kalitesi ile 7 değişken arasında anlamlı pozitif bir ilişki vardır.

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Analysing the effect of electronic service quality and satisfaction on apparel purchase propinquity decision

Cited by 2 publications

References 27 publications

The Influence of Food Delivery Application Attributes in Developing e-Loyalty: The Mediating Role of e-Satisfaction

The Influence of Food Delivery Application Attributes in Developing e-Loyalty: The Mediating Role of e-Satisfaction

Measuring Electronic Service Quality in Online Apparel Retailers

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