Analysing the impact of value added services at intermodal inland terminals

Protic, Sonja M.; Fikar, Christian; Voegl, Jana; Gronalt, Manfred

doi:10.1080/13675567.2019.1657386

Cited by 10 publications

(7 citation statements)

References 29 publications

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“…Previously, it has been observed that energy demand at tourism destinations in India increased substantially and shown strong and direct connection with sustainable development goals (SDGs). The energy access is highly correlated with sustainable tourism development and economic, socio-cultural and environmental satisfaction of tourists, local residents and stakeholders through following attributes: betterment of health facilities and destination education via dependable energy infrastructure [26][27][28], supply of clean water and sustainable energy [29][30][31], promotion of agri-tourism through energy drives [32], development of transportation system by using new energy resources, services such as cooking, electric lighting, household heating and cooling are require energy and tourism products and resources are also relies on sustainable energy management.…”

Section: Introductionmentioning

confidence: 99%

Internet of Things as a Sustainable Energy Management Solution at Tourism Destinations in India

2022

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The development of tourist destinations has been determined by sustainable energy management and the advancement of traditional methods. The rate of development must adapt to technological innovations while also considering future generations. The present study aims to determine to what extent tourism personnel are aware of the skills, knowledge, and methods for sustainable energy management, and also to analyze the Internet of Things as a technological solution for sustainable energy management at tourism destinations in India with the help of the Servqual method. It is important to implement modern technologies such as internal things and develop a sustainable attitude toward tourism. Findings suggested that over each attribute of Servqual model, reliability, assurance, tangibles, empathy and responsiveness of IoT as sustainable energy management solutions at tourism destinations in India, tourism stakeholders have higher level of expectations (23.41, 19.86, 18.45, 23.60 and 24.73) and perceptions (18.34, 16.50, 14.97, 18.17 and 19.20) followed by tourists expectations (22.10, 17.36, 16.01, 22.62 and 21.87) and perceptions (19.32, 11.75, 09.46, 15.06 and 17.43) and local residents expectations (20.17, 14.61, 14.87, 19.46 and 18.81) and perceptions (13.48, 08.85, 07.73, 13.54 and 12.94), respectively. Results also showed that older generations and traditional tourism destinations are unable to cope with the modern advanced terminology, tools, and management strategies, which makes the present study the most significant about changing the traditional way of energy management and developing tourism destinations as sustainable and responsible.

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Section: Introductionmentioning

confidence: 99%

Internet of Things as a Sustainable Energy Management Solution at Tourism Destinations in India

2022

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“…Following the review conducted by Kilibarda et al [52], an empirical study of service attributes at container terminals was done by Lu et al [71]. The motivation of terminal operators behind a competitive service offering was analyzed by Protic et al in order to identify value-added services [7].…”

Section: Literature Reviewmentioning

confidence: 99%

“…Protic et al [7] revealed a terminal operator's motives behind a competitive service offering to identify promising new value-added services and investigated the impact of the implementation of a new service on a terminal's performance. The analysis showed various impacts of new services on a terminal's performance and highlighted the importance of understanding the cascade effects of management decisions in intermodal inland terminals.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Secondly, a matrix Q CRJ of the binary evaluation of the cr i criteria in the case of the questionnaires filled out by J customers is given in Table 6 (excluding the last row of this table). Finally, the set e CRI was generated based on Equations ( 6) and (7). The results of this set are given in the last row of Table 6.…”

Section: Verification Of the Proposed Approachmentioning

confidence: 99%

“…Such terminals do not serve solely as handling points anymore. On the contrary, they are treated as spaces where various services for the terminals' clientele are performed [6,7]. These services include ILU weighing, cleaning, formation, quality control, and so forth.…”

Section: Introductionmentioning

confidence: 99%

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The Complexity of Logistics Services at Transshipment Terminals

Filina-Dawidowicz

Kostrzewski

2022

Energies

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Transshipment is the process of off-loading an intermodal loading unit (for example, different types of containers, semitrailers, swap-bodies, and so on) from one means of transport (for example, a vessel, a freight railcar, etc.) and loading it onto another. Such a process, as well as other logistics services related to loading units, may take place at a transshipment terminal, which is the intermediate node added to an intermodal transport network when combining two or more liner services that facilitate freight transport. Growing customer requirements affect transshipment terminal operations and contribute to the development of comprehensive logistics services. Terminal clients expect the delivery of complex services that often pose serious challenges to terminals providing these services. The specific decision-making tools are essential for facilitating the shaping of terminals’ complex service offerings. In this study, we investigated the issues connected to the complexity of logistics services offered by transshipment terminals. The aim was to develop a decision-making approach to assess the complexity of logistics services offered by these terminals. A procedure for the formulation of complex and comprehensive service sets at transshipment terminals, which includes sustainable energy and energy efficiency issues, was proposed. The approach for assessing the complexity of services at terminals handling intermodal loading units was developed, and an appropriate mathematical model was applied. Consequently, indexes of the efficiency and comprehensiveness levels of ordered services in a terminal were proposed. The ranking of decision-making criteria influencing the shaping of complex service offerings was created based on the results of a questionnaire survey distributed among the managerial representatives of terminals located in Poland. The data obtained with the use of a questionnaire survey allowed us to verify the proposed approach. The research results may be useful for the management of transshipment terminals while making decisions on the creation of comprehensive services offered to their clientele.

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