Analysing Volunteer Engagement in Humanitarian Mapping

Dittus, Martin; Quattrone, Giovanni; Capra, Licia

doi:10.1145/2818048.2819939

Cited by 48 publications

(28 citation statements)

References 21 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The second-most frequent predictive factor was disaster _campaiдn, controlling for the particular recruitment effects during event-centric disaster campaigns which can yield lower average newcomer retention [12]. Both support the general expectation in the literature that intrinsic motivation is one of the strongest predictors for future participation [6,9,11,28]. Two further aspects related to peer feedback were found to have a powerful effect on newcomer retention: the use of verbal rewards in validation messages, and feedback that was sent without much delay.…”

Section: Discussionmentioning

confidence: 58%

“…HOT is a volunteer platform which provides maps for regions in humanitarian need, it seeks to grow a vast contributor community so it can better cover the vast scales of affected geographic regions. While participation is online and open to the public, volunteers need to learn specialist tools and workflows in order to contribute, and many newcomers drop out early [11].…”

Section: Introductionmentioning

confidence: 99%

“…They can mark the work as accepted or rejected, and optionally send a private message to the contributor. (More detailed discussions of the HOT contribution process can be found in [11,27,31].) This validation stage can provide an important opportunity to receive early guidance and encouragement from a peer, possibly a more experienced contributor.…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Private Peer Feedback as Engagement Driver in Humanitarian Mapping

Dittus

Capra

2017

Proc. ACM Hum.-Comput. Interact.

Self Cite

View full text Add to dashboard Cite

Prior research suggests that public negative feedback on social knowledge sharing platforms can be powerfully demotivating to newcomers, particularly when it involves peer feedback mechanisms such as ratings and commenting systems. What is the impact on newcomer retention when feedback is private, and from a single peer reviewer? We study these effects using the example of the Humanitarian OpenStreetMap Team, a Wikipedia-style social mapping platform where the review process is closer to a teacher-learner model rather than a public peer review. We observe peer feedback for early contributions by 1,300 newcomers, and assess the impact of different classes of feedback, including performance feedback, corrective feedback, and verbal rewards. We find that verbal rewards and immediate feedback can have a powerful effect on newcomer retention. In order to better support such positive engagement effects, we recommend that system designers conceptually distinguish between mechanisms for quality control and for learner feedback.CCS Concepts: • Human-centered computing → Empirical studies in collaborative and social computing; Collaborative and social computing design and evaluation methods; Collaborative and social computing systems and tools; Additional

show abstract

Section: Discussionmentioning

confidence: 58%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Private Peer Feedback as Engagement Driver in Humanitarian Mapping

Dittus

Capra

2017

Proc. ACM Hum.-Comput. Interact.

Self Cite

View full text Add to dashboard Cite

show abstract

“…Novel initiatives in response to the Ebola pandemic in 2014-2016 include hackathons organized in western capitals to map resources for West African response, and western non-governmental organizations (NGOs) that provide communication-based outbreak models to multinational humanitarian organizations (Sangokoya 2014;Moore 2015;Dittus et al 2016) or build geographic information system (GIS) maps for national authorities (Timo Lüge 2014). Early work is even underway to develop artificial intelligence responses to combat the spread of infectious diseases, by using multiple sources of publically available data to algorithmically predict the appearance and spread of disease (Barron 2014).…”

Section: Diagnosticsmentioning

confidence: 99%

The new informatics of pandemic response: humanitarian technology, efficiency, and the subtle retreat of national agency

Wilson

Jumbert

2018

Int J Humanitarian Action

View full text Add to dashboard Cite

Digital communication technologies play an increasingly prominent role in humanitarian operations and in response to international pandemics specifically. A burgeoning body of scholarship on the topic displays high expectations for such tools to increase the efficiency of pandemic response. This article reviews empirical uses of communications technology in humanitarian and pandemic response, and the 2014 Ebola response in particular, in order to propose a three-part conceptual model for the new informatics of pandemic response. This model distinguishes between the use of digital communication tools for diagnostic, risk communication, and coordination activities and highlights how the influx of novel actors and tendencies towards digital and operational convergence risks focusing humanitarian action and decision-making outside national authorities' spheres of influence in pandemic response. This risk exacerbates a fundamental tension between the humanitarian promise of new technologies and the fundamental norm that international humanitarian response should complement and give primacy to the role of national authorities when possible. The article closes with recommendations for ensuring the inclusion of roles and agency for national authorities in technology-supported communication processes for pandemic response.

show abstract

“…There is some evidence that communal event settings can play an important role in fostering sustained contributor activity. In a recent study of HOT contributor engagement, it was found that mapping initiatives which organised mapathons had higher newcomer retention rates [7], however it is not yet known whether this can be attributed to the mapathon format itself.…”

Section: Introductionmentioning

confidence: 99%

Social Contribution Settings and Newcomer Retention in Humanitarian Crowd Mapping

Dittus¹,

Quattrone²,

Capra³

2016

Lecture Notes in Computer Science

Self Cite

View full text Add to dashboard Cite

Abstract. Organisers of crowd mapping initiatives seek to identify practices that foster an active contributor community. Theory suggests that social contribution settings can provide important support functions for newcomers, yet to date there are no empirical studies of such an effect. We present the first study that evaluates the relationship between colocated practice and newcomer retention in a crowd mapping community, involving hundreds of first-time participants. We find that certain settings are associated with a significant increase in newcomer retention, as are regular meetings, and a greater mix of experiences among attendees. Factors relating to the setting such as food breaks and technical disruptions have comparatively little impact. We posit that successful social contribution settings serve as an attractor: they provide opportunities to meet enthusiastic contributors, and can capture prospective contributors who have a latent interest in the practice.

show abstract

Analysing Volunteer Engagement in Humanitarian Mapping

Cited by 48 publications

References 21 publications

Private Peer Feedback as Engagement Driver in Humanitarian Mapping

Private Peer Feedback as Engagement Driver in Humanitarian Mapping

The new informatics of pandemic response: humanitarian technology, efficiency, and the subtle retreat of national agency

Social Contribution Settings and Newcomer Retention in Humanitarian Crowd Mapping

Contact Info

Product

Resources

About