Analysis and Simulation of Theme Park Queuing System

Abstract

It has been an important issue to improve customers' satisfaction in theme parks for which become a major role of recreation in our daily life. Waiting for rides has been identified as a factor decreasing satisfaction. A previous study indicated that a virtual queuing system can reduce the total waiting time so the customer's satisfaction is improved. The results from a simulation tool Arena show that an index Satisfaction Value (SV) increases when the queuing system is introduced. In this study, a more complex scenario of theme park queuing system (TPQS) is first designed, followed by comparison of a number of combinations of the rides with various waiting time and distribution factors. Analysis is also carried out.